Senior Manager, Key Account Desk

2 weeks ago

Houston, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-time

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine

What makes DHL great?Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Grow YOUR career with DHL today...

Job Purpose

Responsible and accountable to effectively manage and control the OTC processes for DHL's largest customers (AMKAD scope), so to guarantee a continuous cash flow, high customer satisfaction, elimination of errors at the source and drive process improvements. This is to be achieved by building, developing and managing a team of knowledgeable and engaged Experts, whilst being in line with internal and external policies and standards, regulations and compliance requirements. The head of this department drives the continuous improvement of the Department and changes the way we deal with DHL's top customers within the end-to-end OTC framework.

Key Tasks

Customer:

• To maintain and execute departmental strategies in line with set standards and policies

• Initiate and drive process improvement projects to streamline end to end collection process for the Americas Key account desk

• To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives

• To act as a subject matter expert in the field of Order-to-Cash

• To manage service line agreements with served countries

• To manage bad debt provision and expenses

• To manage departmental cost

• To exercise good management judgment in the execution of job responsibilities

Relationship

• To integrate service orientation in all areas of work

• To act as a point of escalation to business partner and end-customers

• To manage dependencies across the entire OTC chain

• Able to understand the full scope of OTC Finance services and processes within DHL Express and able to provide guidance towards less experienced team members.

Process

• Ensure the team works and adheres to agreed procedures, ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department

• Drive process improvements within the team, in order to contribute to increase efficiency and quality of the operational environment at a lower cost base.

• Define rules and process instructions to optimize and automate quality improvements

• Ensure all activities are documented and that the departmental SOPs are maintained

• Responsible for country and customer onboardings

Additional Qualifications/Responsibilities

Skills and Qualifications

• Bachelors degree and 8+ years experience in similar customer facing, managerial international roles

• Familiar with accounting principles

• Team player and be able to work and manage a multi-cultural and country environment

• Experience with and/or a good knowledge of Order to Cash processes

• Experience with working in a Customer Centric driven environment

• Good Influencing skills

• Analytical skills and ability to think strategically

• Excellent communication skills

• Good planning & organizational skills

• Ability to prioritize, to work under (deadline and/or target) pressure and attention to detail

• PC skills: good knowledge of MSOffice, pivot tables, SQL programming a plus

Language Requirement: Strong English (business) language skills, Spanish a plus

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