Kellton | Mobile Device
5 days ago
Kellton is a seeking a Mobile Device Deployment Technician with strong iPhone support experience for a global bank out of their midtown NYC location. This is 6-month contract to start, with the potential to be extended long term. Pay rate is $36-44/hr W2 depending on experience.
Mobile Device Deployment Technician
Responsibilities:
- Allocate corporate iPhones purchased for staff
- Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
- Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the 'Mobile Asset Tracking Database'
- Enter mandatory device and deployment information into an existing project tracking spreadsheet
- Confirm by checking the 'Mobile Asset Tracking Database' that each user being assigned an iPhone has "Signed Off” in the database and accepted delivery of the iPhone
- Check the messaging team's iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms
- Deploy iPhones to users after all requirements have been met and the users is compliant
- Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided
- Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
- Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
- Escalate deployment issues to their line manager. Their line manager will escalate accordingly
Qualifications:
- Minimum of 2 years of IT or business experience
- Ability to work with employees at every level of an organization.
- College diploma in Computer Science would be considered an asset
- Organized, task-oriented individual who is able to follow up on any request until completion.
- Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
- Excellent written and verbal communication skills
- Sense of ownership & organization is key to success
- Follow the Bank's methodologies.
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Kellton | Mobile Device
5 days ago
new york city, United States Kellton Full timeKellton is a seeking a Mobile Device Deployment Technician with strong iPhone support experience for a global bank out of their midtown NYC location. This is 6-month contract to start, with the potential to be extended long term. Pay rate is $36-44/hr W2 depending on experience.Mobile Device Deployment Technician Responsibilities:Allocate corporate iPhones...
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