TalentBurst | Process Engineer

6 days ago

harrisburg, United States TalentBurst Full time
b> Title: Process Engineer / Tester for Mobile Architecture, Design, and Platform Team
Duration: 6 Months with possible extension
Work location : Mostly Remote - Need Onsite Only for Meetings, JAD sessions in Harrisburg, PA
Job Description:
The selected candidate must have a compliant PATCH check
Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
Conduct research to develop new and improved processes for delivery of services
Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
Design and plan workflow processes for efficient and excellent customer service delivery
Conduct testing on the enterprise's mobile platform solutions
Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise's mobile domain
Troubleshoot problems associated with mobile processes as they exist in the enterprise's mobile domain
Evaluate processes and technology to ensure compliance with industry standards, OA-Client IT Policy, and EASM standards
Provide estimates in effort and services costs to support the enterprise mobile domain
Develop and support technology upgrades and regular support roadmaps for the enterprise's mobile domain
Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
Collaborate with other technical teams to define and support successful delivery of services and solutions
Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
Support enterprise product deployment and enterprise product validation activities
Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-Client BSM mobile development teams
Mentor OA-Client team members on agency specific and industry best practices for processes and standards
Participate and provide feedback in meetings, including daily standup meetings
Provide regular status reports on assigned work to OA-Client BSM COPA manager
Skills and Experience:
Required
  • Knowledge of digital accessibility and disability inclusion
  • Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
  • Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
  • Knowledge of WCAG 2.1 AA requirements related to content authoring and production
  • Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

Required – 5+ years
  • Experience working with development teams
  • Experience testing and supporting responsive design web applications
  • Experience testing and supporting Cloud hosted technology services
  • Experience testing and supporting mobile applications
  • Experience testing and supporting web services
  • Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions

Required – 3+ years
  • Experience in development and delivery of training content and materials
  • Experience in production support operations including triage, root cause analysis, and communications

Preferred – 1+ years
  • Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
  • Experience creating content that reflects diversity and inclusion
  • Experience using accessibility evaluation tools and frameworks (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)

Specific Duties:
  • This position will be responsible for developing, documenting, and communicating the technological health of the OA-Client BSM mobile platforms and will support all mobile platform developers, consumers, and support personnel, specifically in providing excellent customer service. The candidate will work closely with the enterprise architect and the service delivery team to define service delivery and processes, conduct testing, implement service monitoring, complete risk assessments, and implement customer service communications for the team. Work will include developing digital artifacts to support communication to disparate development teams. Documentation will include strategy and roadmaps, design plans, hosting pattern and implementation documents, system to system integration patterns, guides for reusable coding and enterprise frameworks, configuration standards, logging requirements, SDLC and CI-CD process maps, testing guidance, implementation and support plans, and educational resources to support new technologies and techniques.
  • Additional activities to support this work includes analyzing and documenting pending operating systems upgrade schedules, impacts of technology stack updates to current application inventory, documenting the team's updated or new feature sets, and participating in technology review and planning teams, such as EASM specifically in hosting requirements and solutions. This position will support the maintenance and support of enterprise common framework libraries and enterprise shared components that are delivered to other OA-Client BSM teams to implement into product solutions via testing, service monitoring, and risk assessments.
  • This position is responsible for communicating constraints including, risks, time, resources, and scope to BSM management as it impacts delivery of work products or delivery of a stable mobile platform.

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