Customer Service Manager

2 weeks ago


Wallingford, United States Times Microwave Systems Full time

Summary

Qualified candidates for this position will supervise an energetic team that
supports customers and sales with order processing and information such as
pricing, availability and backlog reporting plus help with product selection and
application guidance. This position reports to Distribution and Customer
Service Manager.

Essential Duties and Responsibilities

Responsible for ensuring Times Microwave provides a high-quality customer
experience.

Lead, motivate and support a team of approximately 12-14 customer account
representatives.

Responsible for order processing in a timely manner and escalation where
needed.

Improve processes to streamline activities, raise customer service
quality.

Create and monitor metrics to measure effectiveness such as quote response
time, order entry time, etc.

Ability to manage up and professionally interact with all levels of
management.

Manager customer expectations, as well as inter-company and
inter-department.

Develop standard training tools and processes to help introduce new people
into the team and ensure a basic level of understanding across team members.

Coordinate with the sales teams on quote tracking, win/loss reporting and
customer service metrics.

Customer service responsibility for large key accounts, ability to coach and
mentor customer relations.

Ability to drive change within a manufacturing atmosphere professionally and
effectively.

Serve as an escalation point for customer concerns.

Help other functions within the company to resolve customer issues such as
credit limits, collections, returns.

Manage expectations between customers and the company on lead times,
expedites, and availability.

Qualifications/Requirements

Minimum 2-year degree or equivalent work experience

Minimum 8-years' experience in inside sales &/or customer service with
supervisory responsibility

Highly organized and personable with a "roll your sleeves up, let's get
this done" attitude

Strong verbal and written communication skills

Familiar with ERP systems - preferably Oracle

Proficiency with excel, CRM, and data analytics

Experience working in a manufacturing company a plus

Able to communicate effectively in a variety of ways - phone, email,
etc.



  • Wallingford, United States CubeSmart Full time

    OverviewAt CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count"ResponsibilitiesWhat CubeSmart Self Storage offers: Weekly Pay - Putting money in your pocket more often Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off* Competitive Hourly Pay & Bonus Paid Time Off - Vacation, Sick,...


  • Wallingford, Connecticut, United States Times Microwave Systems Full time

    Enhance Customer Satisfaction with Innovative SolutionsWe are seeking a seasoned Business System Analyst to join our team at Times Microwave Systems, where you will play a critical role in shaping our customer service capabilities through the effective use of technology.The ideal candidate will have a strong background in system analysis and a deep...


  • Wallingford, United States A.R. Mazzotta Full time

    A. R. Mazzotta is looking for customer service representatives with prior experience working in a call center environment handling inbound and outbound calls for current and upcoming openings. All positions require working on site. Must be flexible t Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Wallingford, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...


  • Wallingford, Connecticut, United States TIMES MICROWAVE SYSTEMS Full time

    Job SummaryTimes Microwave Systems is seeking a highly skilled Enterprise Customer Service Solution Architect to join our team. In this role, you will play a critical part in enhancing our customer service capabilities through the effective use of technology.About UsTimes Microwave Systems is a subsidiary of Amphenol Corporation and part of the Amphenol...


  • Wallingford, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Wallingford, United States Haven Behavioral Healthcare Full time

    About UsHaven Behavioral Healthcare is a leading provider of specialty behavioral health services, dedicated to delivering high-quality care to individuals with mental health and substance abuse issues.Our CultureWe pride ourselves on a culture built around service, where every employee makes a difference. Our team members are passionate about delivering...

  • Loan Servicing

    4 weeks ago


    Wallingford, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Loan Servicing - Support in the Mortgage industry. The role is based in Wallingford, Connecticut. The successful candidate will be tasked with various responsibilities relating to loan servicing, including the processing of customer credit applications and maintaining...


  • Wallingford, Connecticut, United States Michelin North America Full time

    Job SummaryWe are seeking a highly skilled Service Tire Technician to join our team at Michelin North America. As a key member of our Solideal On-Site team, you will be responsible for providing exceptional tire installation and service to our customers.Key ResponsibilitiesInstall and service tires using hydraulic tire presses and other equipment.Perform...

  • Loan Servicing

    1 week ago


    Wallingford, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Loan Servicing - Support in Wallingford, Connecticut. Operating within the Mortgage Companies industry, the selected candidate will be entrusted with a variety of responsibilities pertaining to loan servicing and customer support.Responsibilities:• Accurate and efficient...


  • Wallingford, Connecticut, United States CMC Energy Full time

    Job Description:The Energy Efficiency Field Service Specialist is a crucial role within CMC Energy Services, Inc., focused on delivering exceptional energy efficiency solutions to customers. This position requires a skilled and detail-oriented individual who can perform audits, installations, and inspections while providing top-notch customer service.Key...


  • Wallingford, Connecticut, United States Masonicare Corp Full time

    We are seeking a skilled and friendly Dining Service Associate to join our team at Masonicare Corp. This is an excellent opportunity for someone looking to work in the food service industry with a senior living community.Job Overview:The Dining Service Associate will be responsible for providing exceptional customer service to residents, taking orders,...


  • Wallingford, United States Compass Group Full time

    Morrison Living Morrison Living is hiring immediately for a Dining Services Director position. Location: Wallingford CT Pay Range: $90000 5% bonus eligible WHAT'S IN IT FOR YOU A fun work environment, robust benefits package, great team members, and a career with one of the top hospitality companies in the nation. You'll work with a talented and supportive...


  • Wallingford, United States ShopRite Full time

    Job Description We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our...


  • Wallingford, United States Haven Behavioral Healthcare Full time

    Job SummaryWe are seeking an experienced nursing professional to join our team as a Nursing Leadership Manager for Mental Health Services at Haven Behavioral Healthcare. This role involves overseeing patient care, coordinating staff activities, and responding to incidents to ensure high-quality behavioral health services.The successful candidate will support...


  • WALLINGFORD, United States US Postal Service Full time

    US Postal Service - 24 RESEARCH PKWY [Mail Carrier / Package Handler / Delivery Driver] As a Rural Carrier Associate with USPS, you will: Case, deliver, and collect mail along a prescribed rural route using a vehicle; Provide customers on the route with a variety of services...Apply Today >>


  • Wallingford, Connecticut, United States Speakeasy Management Group Full time

    Company OverviewSpeakeasy Management Group is a dynamic organization that connects clients with their target audiences, generating revenue through reliable brand advertising and client-facing services. Our success has led us to partner with world-leading providers of technology and communications services.


  • Wallingford, Connecticut, United States Premier Health Full time

    Job SummaryWe are seeking a skilled and experienced Healthcare Operations Manager to join our team at Premier Health. As a key member of our leadership team, you will be responsible for the day-to-day operations and administration of assigned sites.About the RoleThe Healthcare Operations Manager will provide the necessary resources to meet the needs of...


  • Wallingford, United States Global Partners Full time

    Job Description:We are looking to add a Guest Service Associate/Cashier (GSA) to our family. Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us...


  • Wallingford, Connecticut, United States PDP Forward, LLC Full time

    Job Summary: We are seeking a skilled Financial Operations Manager to join our team at ONE SOURCE Companies. This is a unique opportunity to lead our accounting functions and contribute to the company's growth and success.About Us: ONE SOURCE Companies is a well-respected leader in outsourced facility and property management services. We provide customized...