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Senior Support Account Manager:

4 months ago

Plano, United States Akraya Full time

Primary Skills: Technical Support, Client support, Escalation handling, Incident management Contract Type: W2 Only Duration: 12 + Months Location: Plano, TX (Hybrid - 2 days) Pay range:$60- $65 per hour Grow your skills by working with industry leaders JOB RESPONSIBILITIES: This role involves managing high-touch, personalized support service delivery, leading the resolution of technical issues to support successful adoption, and developing strong relationships to understand customer business and security priorities. As a vital partner to our customers, this position requires balancing technical expertise with strong business acumen to promote customer loyalty and success. Manage high-touch, personalized customer support experiences for large enterprise customers. Lead identification and resolution of technical issues hindering customer adoption of the Palo Alto Networks platform. Understand customer business and security priorities for tailored technical support management. Provide regular status reports and quarterly business reviews to customers, highlighting the value of their Palo Alto Networks investment. Use data proactively to monitor customer health, mitigate risks, and resolve technical issues. JOB REQUIREMENTS: 8+ years in technical support or services delivery, particularly within large, enterprise environments. Proficiency in network security technology, including next-generation firewalls, SASE solutions, and cloud security. Exceptional communication skills, capable of engaging technical and executive-level stakeholders and articulating technical issues in business terms. This remote position within the US necessitates proximity to a PANW Office and the ability to work dynamically with a diverse team to achieve outstanding customer outcomes. Candidates should have a proactive, growth-oriented mindset and thrive in collaborative environments. ABOUT AKRAYA "Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today"