Executive Director, PAS WMCG

2 weeks ago

Augusta, United States WellStar Health System Full time

Facility: Wellstar MCG Health, Inc. Job Summary: Under the management of the Assistant Vice President of Patient Access Services, the Executive Director of Patient Access Services is responsible for the planning, coordinating and directing of all Patient Access Services functions. This position develops and enforces organizational policies and procedures to ensure quality delivery of services and exceptional customer service. Other responsibilities include the development and monitoring of a system-wide budget; close collaboration with other departments; and the responsibility for the utilization of resources to deliver quality intake service to WellStar's customers and to contribute to the achievement of the organization's financial objectives. Core Responsibilities and Essential Functions: Budget/Financial Planning: Responsible for the financial contribution, strategic and long-range goals and objectives for Patient Access Services, ensuring support for WellStar's Strategic Plan. Supports and participates in the system, hospital, revenue cycle and department performance improvement efforts to enhance and improve services. Develops, implements and monitors department budget and strives to provide required services within budget constraints. Maintains point of service cash collections at time of service at 7% of net revenue. Provides pertinent feedback to the areas of PFS, Utilization Management, and Denial Management to control deductions from revenue and increase net revenue. Develops and monitors incentive programs for employees to elevate the level of services to WellStar customers. Ensures workflows are analyzed to determine appropriate allocation of resources (FTEs) to meet expected levels of service. Responsible for development and implementation of PAS goals and objectives, including 90-day Action Plans. Ensures PAS Directors are planning, organizing, prioritizing and managing PAS operations, goals and objectives. Communicates and promotes goals and objectives to PAS management team. Analyzes results of quality monitoring, program evaluations and needs assessments to identify improvement opportunities. Pro-actively reviews and monitors processes for efficiency, organization structure and compliance with WellStar policies. Continually strives to reduce departmental expenses by making viable suggestions toward positive financial performance. Leadership, Human Resource Management, and Training/Education: Responsible for the leadership and management of Patient Access Services. Collaborates with WMG Senior Leadership to design, plan and implement appropriate services. Demonstrates effective leadership and provides direction to directors and managers. Motivates employees to excel and contributes to cohesive group relations. Responsible for director and manager performance reviews and annual evaluations. Ensures proper training and education is provided to all employees. Maintains knowledge of all Patient Access Service functions and job requirements. Customer Service and Communication: Ensures excellence in customer service, including service recovery. Responds appropriately to inquiries from customers, including Senior Leadership and physicians. Maintains positive relationships and open communication with other hospital departments. Responsible for the accurate preparation and dissemination of departmental statistics. Conducts and documents regularly scheduled management meetings. Policy Development, Compliance/Regulatory Adherence: Develops and enforces organizational policies and procedures. Coordinates and maintains the Patient Access Services Policy Procedure Manual. Adheres to and educates staff about HIPAA and patient personal health information. Works closely with Corporate Compliance to ensure knowledge of government regulations. Required Minimum Education: Bachelor's Degree in Business Management or Healthcare Administration or related field Required; Master's Degree Preferred. Required Minimum License(s) and Certification(s): Certified Revenue Cycle Rep or Cert Healthcare Access Mgr or Cert Healthcare Financial Prof - Preferred within 180 Days. Required Minimum Experience: Minimum 7 to 10 years experience in managing ambulatory patient access functions, business office or related area. Must have a thorough understanding of healthcare revenue cycle functions, operations and collection control points. Proven performance improvement and change management experience required. Required Minimum Skills: Strong interpersonal, problem-solving, public speaking and writing skills. Effective critical thinking, analytical and negotiating skills. Must be comfortable interacting with physicians and senior leadership. Strong leadership skills including the management of multiple departments. Proficient with MS Word, Excel and PowerPoint. #J-18808-Ljbffr

  • Executive Director, PAS WMCG

    2 weeks ago

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    Facility: Wellstar MCG Health, Inc. Job Summary: Under the management of the Assistant Vice President of Patient Access Services, the Executive Director of Patient Access Services is responsible for the planning, coordinating and directing of all Patient Access Services functions. This position develops and enforces organizational policies and procedures to...

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