Customer Service Manager

1 week ago


Palm Coast, United States Hand & Stone Full time

Benefits:

* 401(k)
* Bonus based on performance
* Dental insurance
* Employee discounts
* Opportunity for advancement
* Paid time off
* Training & development

Hand & Stone Massage and Facial Spa is a successful franchisor with over 550 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Palm Coast, FL is family-owned, and our reputation is built on our culture experienced team, and established client base.

Hand and Stone Massage and Facial Spa in Palm Coast is currently seeking an engaging Customer Service Manager to lead our spa team to drive growth of our spa's recurring membership model. This is an entry level management position with opportunity for advancement, as we will be opening more spas, and continuing to grow.

As a Sales Leader, you'll be the driving force behind our sales associates; coaching, motivating, leading, and hitting those sales targets. Get ready to connect with potential customers, understand their needs, build relationships and seal the deal. We need leaders with engaging personalities and communication skills who put our customers at ease and have a gift for closing sales.

The ideal Spa Manager has 2- 3 years' experience in leading a sales or commission-based sales team. Membership sales model is a plus They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.

Key Responsibilities of the Customer Service Manager:

* Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results. Minimum membership conversion standard for this role is 20%
* Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more
* Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
* Analyze customer satisfaction scores and identify areas of opportunity.
* Create a competitive, collaborative culture of education, motivation, and performance. Understand how to coach your team across the finish line and celebrate those achievements together
* Cover any needed shifts at the front desk to maximize performance and promote excellent customer service.

Experience Needed for this Role:

* Managing and driving a recurring membership revenue stream- bring your specific strategies and ideas
* Embraces Commission sales
* Knowledge of how to effectively motivate people based on their personality.
* Strong oral communication skills to set sales expectations, coach to performance and deliver results
* Flexible, respectful, patient, friendly yet driven to exceed goals.

Benefits Include:

* $35 -$40K, plus bonuses based on front desk performance and key metrics
* One week PTO, after 1 year
* Dental
* Life Insurance
* 401K
* Employee discounts on products and free monthly service

MGR423



  • Palm Coast, United States Hand & Stone Full time

    Benefits: * 401(k) * Bonus based on performance * Competitive salary * Dental insurance * Employee discounts * Opportunity for advancement * Paid time off * Training & development Hand & Stone Massage and Facial Spa is a successful franchisor with over 550 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Palm Coast, FL is...


  • Palm Coast, Florida, United States Circle K Full time

    At Circle K, we are seeking a dedicated Customer Service Ambassador to join our team. This role is ideal for individuals who possess excellent communication and problem-solving skills.About the RoleThe Customer Service Ambassador will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.Key...


  • Palm Coast, Florida, United States Intracoastal Bank Full time

    Job Title: Customer Service Representative - Banking SpecialistAbout UsIntracoastal Bank is a dynamic community bank dedicated to providing exceptional service and banking solutions to our communities, empowering them to thrive.SalaryThe estimated salary for this role is $45,000-$60,000 per annum, based on industry standards and location.Job DescriptionWe...


  • Palm Coast, United States Circle K Full time

    Circle K - 3 Kingswood Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Palm Coast, United States Circle K Full time

    Circle K - 1201 Palm Harbor Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...


  • Palm Coast, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 111 FLAGLER PLAZA DR [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...


  • Palm Coast, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Palm Coast, United States UF Health Full time

    Overview: Floating to all Locations: St. Augustine, Palm Coast and Nocatee The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office....


  • Palm Coast, Florida, United States Hand & Stone Full time

    At Hand and Stone Massage and Facial Spa, we're seeking a skilled Customer Service Manager to lead our spa team in Palm Coast, Florida. As a key member of our management team, you'll be responsible for driving growth of our spa's recurring membership model.About UsWe're a successful franchisor with over 550 locations across the US and Canada, known for our...


  • Palm Coast, United States UF Health Full time

    OverviewFloating to all Locations: St. Augustine, Palm Coast and Nocatee The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office....


  • West Palm Beach, Florida, United States Service Experts Full time

    About the RoleAs a Senior Customer Service Specialist at Service Experts, you will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to handle customer inquiries, resolve issues, and provide timely assistance via phone, email, or chat.Key Responsibilities:Answer incoming calls from...


  • West Palm Beach, Florida, United States Service Experts Full time

    About This RoleThe Senior Customer Service Specialist plays a vital role in ensuring exceptional customer experiences. With the ability to effectively manage multiple priorities, you will be responsible for handling customer inquiries, resolving issues, and providing timely solutions.Key ResponsibilitiesRespond to customer calls, emails, and chats with...


  • palm coast, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...


  • Palm Coast, Florida, United States Rowland Pest Management, Inc. Full time

    We are seeking a highly skilled Pest Control Operations Manager to join our team at Rowland Pest Management, Inc.Based in New Smyrna Beach, FL, we offer a competitive salary of $52,500 - $67,000 per year.About the Job:The Pest Control Operations Manager will play a critical role in ensuring the success of our pest management services. As a member of our...


  • Palm Coast, Florida, United States Starlight Homes Full time

    Job OverviewStarlight Homes is a leading new home builder dedicated to making the dream of homeownership a reality for everyone. We offer expertly crafted homes at an affordable price, ensuring a smooth and reassuring experience for our customers.As a Field Manager with Starlight Homes, you will play a critical role in overseeing all aspects of home building...


  • Palm Coast, United States Amscot Financial Full time

    Job DescriptionJob DescriptionARE YOU READY FOR A REWARDING CAREER IN FINANCIAL SERVICES?We are hiring full-time associates with experience in fast food, restaurants, retail, or hospitality to join our team. This may be the opportunity you've been searching for to quickly rise to a leadership position with hands-on, in-depth training and the unwavering...

  • General Manager

    1 week ago


    Palm Coast, United States Planet Fitness Full time

    Airport Commons 5615 State Hwy 100 E, Palm Coast, FL 32164, United States of America Pay : It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement...


  • Palm Springs, California, United States Warrior Service Company Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Warrior Service Company. This role will play a vital part in supporting our customers and ensuring operational success by managing incoming orders, approvals, and updates.The ideal candidate will possess strong administrative skills, excellent communication abilities,...


  • Palm Coast, Florida, United States AdventHealth Palm Coast Full time

    **About the Role**AdventHealth Palm Coast is seeking a highly skilled Clinical Pharmacy Manager to oversee the front-line management of clinical practice and direct leadership of Pharmacy Clinical Divisions. This role involves integrating clinical pharmacy services, drug utilization programs, and pharmacy operations throughout the...


  • palm coast, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...