PLM Systems Analyst

3 days ago

Raymond, United States OSI Engineering Full time

A global automotive company is looking for a PLM Systems Analyst o support and enhance the AHEAD PLM tool, optimizing its performance and ensuring a seamless user experience across North American facilities. This position is central to maintaining product lifecycle efficiency, addressing user needs, and facilitating the tool's continuous improvement.

Responsibilities:
• Serve as the main point of contact for AHEAD users across North American sites, providing timely assistance, troubleshooting issues, and answering queries.
• Gather, document, and analyze user feedback to identify issues or areas for improvement, converting these into actionable Jira tickets for tracking and follow-up.
• Coordinate with internal IT teams, offshore developers, and the Japan-based team to address technical needs, align on project updates, and implement solutions that enhance the AHEAD system.
• Actively support the AHEAD tool within the Project Lifecycle Management (PLM) framework, aligning it with lifecycle requirements.
• Conduct testing for updates, bug fixes, and enhancements in QA and ITB environments before full rollout to ensure changes meet quality standards and user expectations.
• Document solutions for common issues, create user training materials, and maintain clear records of system changes.
• Utilize reporting tools like Qlik Sense or Power BI (if available) to track and visualize system performance, user feedback, and common issues, contributing to data-driven improvements.
• Leverage knowledge of CATIA V5 and V6 (with a preference for V6), PLM applications (AHEAD/ARRIS), and other system tools to support integration, identify potential issues, and optimize tool performance.

Required Skillset:
• 3-5+ years of experience in PLM environments, ideally with exposure to tools such as AHEAD, ARRIS, or similar systems.
• Knowledge of CATIA V5/V6 is preferred, with V6 prioritized due to future system integrations.
• Strong communication skills and experience in customer-facing roles, ideally with help desk or issue resolution responsibilities.
• Ability to translate technical information for end users and troubleshoot system issues effectively.
• Demonstrated ability to work in cross-functional and cross-cultural environments, especially collaborating with offshore teams and global partners.
• Knowledge of reporting and data visualization tools (e.g., Qlik Sense, Power BI) is beneficial.
• Familiarity with Jira for issue tracking, QA/ITB testing environments, and Microsoft Office Suite (Outlook, Word, PowerPoint).
• Bachelor’s degree in Mechanical or Industrial Engineering, or related discipline.

Bonus Skillset:
• Previous experience in an R&D environment.
•
Location: Raymond, OH (Hybrid schedule – working onsite 3 days/week)
Type: Contract
Duration: 12+ months

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