Housekeeper - Courtyard Charlotte Airport North
2 months ago
The Housekeeper is responsible for all cleaning functions to service designated suites and public areas as directed by the Executive Housekeeper or the Housekeeping Supervisor.
Responsibilities
Receives a list of rooms at the start of shift to identify rooms and public spaces to be cleaned during shift.
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up.
Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc.
Must be capable of reaching overhead to dust, clean the tops of equipment/appliances and to place items in cupboards.
Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items.
Must practice safe use of all cleaning agents.
Must be able to follow all safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices.
Prepare housekeeping cart for the next day's use.
Remove all trash and dirty linen from guest suites.
Keep all hallways, public areas and closets clean, neat and vacuumed.
Report all missing items from rooms (i.e. irons/boards, hair dryers, etc.) to Executive Housekeeper.
Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac and other housekeeping equipment.
Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed.
Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.
Maintain a professional and friendly demeanor at all times.
Must be attentive, courteous and efficient in the dealings with guests, managers and all other employees.
Comply with brand standards and regulations to encourage safe and efficient hotel operations.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Exhibit helpful and willing attitude to serve guest requests.
Communicate with other hotel staff to accommodate special guest requests.
Participate in all-employee meetings, events and other functions required by management.
Be familiar with all policies, hotel rules and hotel terminology.
Qualifications
High school diploma or equivalent preferred.
Knowledge of hotel, housekeeping and hotel laundry operations required.
Flexibility to work various shifts, including evenings and weekends.
Long hours sometimes required.
Exhibits initiative, responsibility and flexibility.
Excellent time management skills.
Friendly, cooperative manner and patience in dealing with customers and staff.
Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.
Must be able to understand and follow directions, guidelines and work objectives as set forth by the supervisor.
Must be able to understand the potential hazards and subsequent procedures involved in working around commercial cleaning agents and light machinery.
Must use common sense and integrity in ensuring the security of guest belongings while working in occupied suites.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers.
Physical Requirements
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.
Ability to operate light equipment such as vacuum cleaners and dishwashers.
Must be capable of climbing and descending stairs during their shift.
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.
Lexima is an EEO employer - M/F/Vets/Disabled
Lexima is an EEO employer - M/F/Vets/Disabled
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