Head of Client Support Services

2 weeks ago

Cleveland, United States Palm Careers LLC Full time
IMFT) to perform the duties of a Forensic Services Manager. We are the industry leading behavioral health facility in the Cleveland, OH area

Schedule: Full time Mon-Fri Days

Position overview:

  • Leads and supervises TBS Specialists to ensure quality services
  • Supervises the direct provision of client services including, Diagnostic Assessment, individual group and family counseling, TBS services and consultation
  • Oversees the FIRST & ESMI Evidenced Based Programs (first episode psychosis & early severe mental illness) including tracking essential program data, supervising staff, and maintaining communication with referral sources and other agencies within the community.
  • Responsible for the supervision of care management, utilization management, risk management, and quality management in accordance with agency policies and procedures and OMHAS and CARF criteria in the TBS Department.
  • Complete assessments as needed and supervises and/or supports staff activities such as conducting family meetings, attending to clients in crisis.
  • Monitors team productivity and coaches staff to ensure that individual and team productivity is met.
  • Monitors team's compliance with Quality Improvement standards and is responsible for QI data, contributing to improvements and reports, fidelity reviews and/or other reports deemed necessary.
  • Responds to inquiries regarding the services. Assigns cases and oversees with caseload management so caseloads are balanced, and utilization reports are monitored.
  • Supervises Quality and Utilization Management functions, including aspects of care, record review and outcome indicators. Demonstrates high standards of organization in monitoring TBS Specialists' completion of all job duties
  • Maintains regular and predictable attendance and punctuality.
  • Reacts to change and stress productively
  • Gets along with others and works as a team.
  • Conducts all performance evaluations on time.

We offer a relocation allowance with an excellent benefit package including several options for health insurance, short and long-term disability insurance, generous PTO and paid holidays, and free supervision towards independent licensure. We also provide CEUs to employees free of charge through our online training platform. p>

Qualifications:

Required: Masters or higher in Counseling Psychology or Related Field

Required: Masters or higher in Social Work or Related

Please visit or website at for additional details

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