General Manager

2 weeks ago

chicago, United States Walter E. Smithe Furniture & Design Full time

General Manager


Walter E. Smithe, a family-owned furniture retailer in business since 1945, is looking for our next General Manager for our Chicago showroom in Lincoln Park.


A Quick Look:

  • Earnings: Competitive salary commensurate with experience AND performance-based bonuses.
  • Training: Comprehensive 12-week, paid training program.
  • Experience: 5+ years experience in furniture and retail management (required).
  • Resources: State of the art sales, design, and operations tools that let you focus on running your business
  • Role You’ll Play: As your showroom’s leader, you’ll focus on driving the business by coaching your team of designers, utilizing KPIs to sharpen performance, managing showroom operations, and ensuring that every client has an exceptional Smithe experience.


Sound like you? Read on to learn more


Who We Are:

  • Fourth Generation Family-run retail furniture and interior design company with 10 Chicago-area showrooms and the strongest brand recognition in this market.
  • Relationships with a diverse mix of 200+ vendor partners, allowing us to design with inspiration and delight.
  • Unequivocal commitment to client satisfaction bolstered by quality product and a dedicated client service team.
  • World-class training, state of the art design tools, legendary support system, and unparalleled culture.


Who You Are:

  • Motivated, driven, solution-focused leader with experience coaching for success in a goal-oriented retail environment
  • Multi-tasker who works well under pressure and maintains high energy
  • Connector with strong verbal, written, and electronic communication skills
  • Passionate about providing an extraordinary experience for every client
  • Confident professional, with a knack for building relationships and motivating people of varying personality types
  • Excellent judgement, strong sense of discretion, and respect for confidentiality


What you'll do:

  • Sales Coach: Work closely with each designer on your team to bring out their very best. Understand their KPIs, observe their performance, engage with their clients. Provide coaching in-the-moment coaching, as well as during 1:1 meetings.
  • Business Leader: Lead a team of direct reports including designers, support managers, trainees, and store display staff. Use data to identify performance issues, then address by implementing coaching strategies or process improvements. Measure and record the results of the team’s efforts and report historical and anticipated results.
  • Client Service: Be present in the showroom constantly interacting with clients for the best possible experience. Assist with client service-related issues when necessary.
  • Recruitment: Identify, recruit, recommend, and interview qualified design applicants. Participate in interviews and provide input.
  • On-Going Staff Training: Assess staff experience and training needs. Assign training tasks to strengthen their performance in concert with company leadership.
  • Operations: Ensure that all aspects of the showroom run smoothly, including the development of the store schedule, coordination of sales support materials, and acting as the main communication link and between the sales staff and other departments.


What you'll need:

  • Be available when our clients are: weekends, evenings, and some holidays.
  • Access to a vehicle and a valid driver’s license
  • Ability to move through the showroom at a pace that satisfies the needs of our clients
  • Ideally, a bachelor’s degree; however, will consider exceptional non-degreed candidates
  • 10+ years of HIGH END/LUXURY furniture experience with 5+ years in management (MUST HAVE)
  • Proficiency with Microsoft Office
  • Experience with sales systems including Client Relationship Management & Point of Sale


Compensation & Benefits:

  • Competitive salary commensurate with experience including performance-based bonuses.
  • Comprehensive 12-week, paid training program
  • Access to the most desirable product lines, design tools, and cutting-edge technology
  • Support team of dedicated client service, distribution center, and delivery professionals
  • Smithe family members on-site and actively committed to supporting your development and success
  • Growth Culture with opportunities for development and advancement
  • Industry-leading employee discounts
  • Comprehensive benefits that include PPO medical, dental, and vision insurance; 401K; employee assistance program; paid holidays; paid time off; life insurance, and more.


Walter E. Smithe Furniture & Design is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”

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