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Customer Service Representative

4 months ago


SAN ANTONIO, United States Tri-Starr Personnel Full time

We are seeking a motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, handling inbound and outbound calls, and providing exceptional support.



Key Responsibilities

Conduct outbound calls to identify potential prospects, screen inbound calls to best assist customers.
Resolve customer issues and complaints with patience and empathy.
Provide detailed information about products and services to customers.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer satisfaction.
Follow up with customers to ensure their issues are resolved.
Stay up to date with product knowledge and company policies.



Qualifications

High school diploma or equivalent; associate or bachelor's degree preferred.
Proven customer service experience, preferably in a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency with MS Office Suite.
Ability to handle stressful situations calmly and effectively.