Market Facing Account Manager

2 weeks ago

Cleveland, United States Factory Mutual Insurance Company Full time
Overview

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

FM's Cleveland Operations has an opening for a wide-ranging Account Manager in our Client Service Department. This position will perform insurance servicing and underwriting activities on existing accounts and new business. This position's primary function is to serve as the account team leader or manager of the account. Serve as key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering, and claims services.

Based on experience, the consideration for this role will be an Account Manager I or II.

Responsibilities

Building and maintaining excellent relationships with clients and brokers to successfully build long-term customer dedication to FM, including substantial number of face-to-face meetings with senior client personnel.

Leading an Account Team to support the strategic goals and objectives of our clients by providing professional advice and consultation on insurance coverage and risk management matters.

Ensuring stability by retaining existing customers at equitable terms and conditions using FM significant insurance capacity in conjunction with our risk management expertise to improve client risk quality and selling additional product lines as appropriate.

Work closely with New Business Development Executives on new prospects within the Client Service process, contributing high quality underwriting expertise to win new client accounts.

Responsible for understanding and implementing company underwriting guidelines and standards in the daily management of assigned clients.

Implementing global insurance placement programs for our clients.

Demonstrate our dedication to continuous improvement by effective engagement of our clients in our Client Service Process and ensuring clients are aware of our full range of products and services.

Qualifications

  • Bachelor's degree or equivalent; MBA, CPCU or ARM a plus
  • 3+ years FM experience servicing or underwriting FM accounts; or 5+ years industry experience in servicing and underwriting large property accounts of varying occupancies.
  • FM loss prevention engineering background desired. Alternatively, demonstrated experience in understanding loss prevention risk engineering information.
  • Demonstrated efficiency at accessing and influencing the decision maker.
  • Strong familiarity with FM's client service process preferred
  • Solid understanding of property insurance and forms, financial statements, general loss prevention engineering terms and concepts.
  • Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
  • Knowledge of internal systems and Microsoft Office products.
  • Excellent communication skills-written, presentational and verbal.
  • Strong analytical and problem-solving skills with considerable attention to detail.

Title and compensation will be commensurate with experience. The hiring range for this position dependent on final grade and title is $100,400 to $164,200 USD. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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