Knowledge Transfer Manager

4 weeks ago

Hopkins, United States Unisys Corporation Full time

What success looks like in this role:


Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
  • In this role you will be required to own and manage the IT Service Tower knowledge as defined by Client project needs, achieving accurate & on-time updates that enable Continual improvement
  • You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
  • Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices
  • You will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teams
  • Manage Knowledgebase Articles (or other appropriate knowledge capture repositories) across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support GDS' vision of optimal client and internal stakeholder user experience.
  • Collaborate to help build a "One Unisys approach", a collaborative and knowledge sharing culture that executes knowledge management mandates, strategies and policies
  • Support and identify agile and adaptive mechanisms for capturing knowledge based on best practices, industry trends and lessonslearned

You will be successful in this role if you have:

  • More than 5 years of relevant experience in knowledge management.
  • Strong research and analysis skills.
  • Experience in and ability to work with Knowledge Transfer/Management tools.
  • Strong interpersonal skills to work collaboratively in a diverse environment.
  • Exceptional organizational and coordination skills.
  • Excellent written and oral communication skills in English.
  • ITIL Certification desired
  • Experience with I.T. service transition/onboarding a plus

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more We're committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually

#LI-JH1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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