Sr. Customer Success Manager
2 weeks ago
Advantages of working for employer:Join an innovative Fortune 500 software organization that values creativity and passion. As a Senior Customer Success Manager, you will have the opportunity to work with top customers, develop industry-specialized strategies, and drive adoption of cutting-edge digital marketing solutions. With a focus on measurable outcomes and exceptional customer experience, you will be an integral part of the company's mission to deliver personalization at scale.Responsibilities:Lead post-sales customer experience to drive adoption and value for customersServe as an industry-specialized Customer Success Manager to deliver outstanding experience for top customersDevelop strategic account planning, use case adoption, advocacy, and value realization plansNetwork within accounts to achieve successful execution of client's strategy and roadmapDeliver exceptional customer experience with proactive communication, resource orchestration, and alignment of customer business goalsDrive adoption of employer Experience Cloud products using data insights to progress towards maturity curveChampion innovation by sharing industry thought leadership and new ways customers can use employer solutionsIdentify customer risk and collaborate with extended employer team to build and activate "get well" plansBe the voice of the customer internally at employer by sharing strategic use-cases, process improvements, and feedbackParticipate in ongoing initiatives to continuously improve approach to secure customers' successRequirements:10+ years of Customer Success experience in Software as a Service, Digital MarketingPassion for driving customer success and measurable outcomes with demonstrated success advising customers to deliver business valueStrong communication and interpersonal skills to navigate conflict and cultivate joint partnershipStrong consulting skillsAbility to prioritize, multi-task, and perform under pressureExceptional organizational, presentation, and communication skills, both verbal and writtenExisting knowledge of software in digital marketing and/or digital media space, including data platforms, content management, and customer journeysSkilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partnersValidated experience with account planning and customer success plans, including leading and facilitating executive meetings and workshopsEffective at leading executive C-level discussions and presentationsFlexibility to travel (approx. 20%)Additional Information:Pay range: $44-54/hourLocation: 100% remoteDuration: 7 months+About the companyUrsus is a minority owned business designed and built to deliver a better staffing experience to Global 1000 and startup companies alike. We pride ourselves in seeking to understand the needs of our clients first; responding with relentless attention to detail. #J-18808-Ljbffr
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Sr. Customer Success Manager
1 day ago
Chicago, United States Intelliswift Software Inc Full timeCustomer Job Sr. Customer Success Manager Job ID: 25-11401 Job Title: Customer Success Manager Location: NY or Chicago-based preferred. Open to remote, but need someone on EST or CST time zones. Duration: 7 months Contract Type: W2 only Pay Rate: $54.37/Hour The Challenge: We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud...
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Sr. Customer Success Manager
2 weeks ago
Chicago, United States Early Warning® Full timeSr. Customer Success Manager - MerchantsJoin to apply for the Sr. Customer Success Manager - Merchants role at Early WarningSr. Customer Success Manager - Merchants3 days ago Be among the first 25 applicantsJoin to apply for the Sr. Customer Success Manager - Merchants role at Early WarningGet AI-powered advice on this job and more exclusive features.At...
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Sr Manager Customer Success
4 weeks ago
Chicago, United States Chicago Staffing Full timeSr. Manager Customer SuccessThe American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote...
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Sr. Customer Success Manager
2 weeks ago
Chicago, United States Early Warning Full timeAt Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small...
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Sr Customer Success Manager, Uber Direct
7 days ago
Chicago, United States Uber Full timeSr Customer Success Manager, Uber DirectAs a Senior Customer Success / Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and...
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Sr Customer Success Manager, Uber Direct
7 days ago
Chicago, United States Uber Full timeAbout the role As a Sr. Customer Success / Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long‑lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and automate critical...
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SR Manager, Customer Success
4 weeks ago
Chicago, United States Chicago Staffing Full timeSenior Manager, Customer SuccessYour work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we are shaping the future of work so teams can reach their potential and focus on what matters most....
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Sr. Customer Success Manager
3 weeks ago
Chicago, United States Ursus Inc Full timeAdvantages of working for employer: Join an innovative Fortune 500 software organization that values creativity and passion. As a Senior Customer Success Manager, you will have the opportunity to work with top customers, develop industry-specialized strategies, and drive adoption of cutting-edge digital marketing solutions. With a focus on measurable...
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Senior Customer Success Manager
1 week ago
Chicago, United States Adobe Full timeOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Sr. Customer Success Manager:
2 weeks ago
Chicago, IL, United States Akraya Full timePrimary Skills: Customer Success (Expert), Digital Marketing (Expert), Program Management (Advanced), SaaS (Advanced), Telecommunications (Highly desirable) Contract Type: W2 Duration: 6+ Months (With the possible extension) Location: Chicago, IL/ Remote Pay Range: $45.00 - $50.00 per hour. on W2 Job Summary where we’re driving digital marketing innovation...
