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Service Manager-Koons Ford of Baltimore
4 months ago
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the
Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an
Asbury Automotive Group Service Manager , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused candidates who will help us redefine the car-buying experience. Does this sound like you? Apply now
The primary responsibility of the Service Manager is to oversee the service department and drive operational success, technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
Manage employee schedules and pay plans
Forecast goals and objectives for the department and strive to meet them
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service department meetings
Prepare and administer an annual operating budget for the service department
Maintain Asbury's specified service customer pay gross profit growth
Maintain technician proficiency as specified by Asbury standards
Partner with technical schools to recruit technicians
Partner with OEM and other third party vendors
Handle and resolve customer complaints
Motivate, train, develop and reward employees
Communicate with customers about maintenance and service work needed effectively
Continue to maintain Asbury's value, quality, and integrity
Provide and maintain a safe work place and environment for employees and customers
Otherdutiesto be determined bymanagement
Strong customer service skills are a must
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software required
Strong technical aptitude is required
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
Must have 3+ years as an automotive Service Writer/Service Assistant Manager
Previous automotive Service Management experience is required
Must be able to manage in a fast paced work environment
Must be able to pass pre-employment screens (background & drug test)
Company Benefits:
Pay and Recognition:
Semi monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Employee assistance program
Employee discounts on parts and service repairs
Opportunities to join our community service initiatives, which includes paid volunteer hours
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
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