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Documentation Specialist
4 months ago
FleetGO is seeking a dedicated Documentation Specialist to enhance our documentation efforts for both internal and external stakeholders. This role is crucial for ensuring clarity, engagement, and functionality across our Software as a Service (SaaS) platforms. The successful candidate will primarily focus on documenting processes and creating high-quality content, with a potential future opportunity to facilitate collaboration across a part-time documentation team.ResponsibilitiesContent CreationDevelop clear, informative articles and other content for our Help Centre as well as our internal Knowledge Base, aimed at helping users effectively navigate and utilize our SaaS applications.CMS / DMS Knowledge:Utilize your knowledge of content management systems (CMS), and document management systems (DMS), to efficiently publish and manage customer and internal-focused content.Cross-Functional CollaborationActively collaborate with other teams like the local Support and Sales Teams, Hardware/Stock Management Team, Software Development Team and the Embedded Engineering Team to gather comprehensive technical and operational information.Demonstrate excellent writing skills in English to ensure all written and visual content is clear, engaging, and easy to understand.AI and Documentation:Maintain a basic understanding of how AI capabilities relate to documentation and the importance of well-documented processesTech Savvy:Quickly grasp the functionality of SaaS applications and effectively document processes.QualificationsBachelor's degree in Information Technology, Journalism, Communications, or a related field preferred.Excellent writing skills in English with a keen eye for detail and with additional languages being a plusProven experience in documentation, content creation, or a similar roleFamiliarity with content management systems, especially Zendesk Guide, is a plusComfortable with technology and the ability to quickly learn and adapt to new software applications.Ability to analyse and synthesize complex information for a wide audience.Strong organizational skills, with the ability to meet deadlines in a fast-paced environment.At FleetGO you can expect an international working environment with exciting and diverse tasks, a highly motivated and committed team with flat hierarchies and short decision-making processes. We celebrate our successes with regular team events and our legendary Christmas and summer parties.Otherwise we offer:A performance-based remunerationWe understand the importance of a good balance between work and private life. Therefore, we offer generous vacation days, allowing our employees to enjoy time outside of work.Promoting your own development potentialStructured familiarization with our processes has top priority in the first few weeksNumerous team eventsContacts If you are a proactive and detail-oriented individual with a passion for documentation we encourage you to apply for this dynamic Documentation Specialist position. Help us refine and enhance our documentation processes to support both our internal teams and external customers effectively. Join us in shaping the future of Transport and Logistics technology#J-18808-Ljbffr
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