Rose International | ServiceNOW Developer | raleigh, nc
5 days ago
Date Posted: 11/21/2024
Hiring Organization: Rose International
Position Number: 474724
Job Title: ServiceNOW Developer
Job Location: Raleigh, NC, USA, 27601
Work Model: Hybrid
Shift: Onsite three days a week
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 64.00
Max Hourly Rate($): 64.00
Must Have Skills/Attributes: CAD, CSS, JavaScript, SDLC, ServiceNow, SQL
Job Description
***Only qualified Technical Specialist candidates located near the Raleigh, NC area to be considered due to the position requiring an onsite presence***
Required Education:
• Bachelor’s degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles
Preferred Education/Experience:
• 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service management (CSM) or similar modules
• Familiarity with JavaScript, HTML, CSS, and SQL are a plus
• Relevant ServiceNow certifications (CIS, CAD) are a plus
Required Skills:
• Hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules (2 Years)
• Familiarity with JavaScript, HTML, CSS, and SQL (2 Years)
• Experience gathering business requirements, troubleshoot issues, and provide solutions (2 Years)
• Experience configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience (2 Years)
• Experience with system upgrades, maintenance, and enhancements to ensure platform stability (2 Years)
Preferred Skills:
• Relevant ServiceNow certifications (CIS, CAD) are a plus
Are you eager to start your journey in ServiceNow technology? Join our innovative team at the Client as a ServiceNow Technology Analyst
You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, you’ll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation.
Duties and Responsibilities:
• Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM)
• Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions
• Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience
• Help with system upgrades, maintenance, and enhancements to ensure platform stability
• Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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