Clinical Client Account Manager

12 hours ago

Myrtle Point, United States Inizio Engage Full time
p>Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Client Account Manager, accomplishes project objectives by planning, evaluating and improving project specific activities. The Client Account Manager has responsibility for the day to day relationship with the assigned client(s), and in order to be successful, must collaborate effectively with internal resources/ departments. The Client Account Manager must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Inizio.

  • Competitive compensation
  • Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
  • Generous performance-driven Incentive Compensation package
  • Competitive environment with company wide recognition, contests, and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021
  • Awarded a "Great Place to Work" award in 2022 and 2023
  • Fortune Best Workplaces in Biopharma 2022

What will you be doing?

  • Lead all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients' needs to develop effective solutions
  • Communicate with and Issue status updates to the client regularly throughout the implementation process and during the life of the program.
  • Ensure that all client needs are met with a high degree of quality
  • Create and maintain reports and analysis/insight as dictated by the needs of program and/or client.
  • Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
  • Demonstrate sound decision making and judgment
  • Verify and validate project roster for any changes due to launch, realignment, transfers, up/downsizing, etc., as needed
  • Ensure field team has all appropriate equipment and communications support
  • Participate, as requested, in internal meetings to update progress and suggest positive solutions to specific issues and/or opportunities
  • Conduct and document regular field visits with Clinical Educators

What do you need for this position?

  • Bachelor's Degree or equivalent work related experience (BSN Preferred), minimum 3-5 years project management, or related experience
  • Active RN required (BSN preferred), Neurology or Oncology experience preferred
  • Experience in identifying, hiring, training and developing talent
  • Experience in Clinical Education and patient teaching environment
  • A self-starter with high personal motivation with ability to manage multiple tasks
  • Must be highly organized, with solid relationship building skills
  • Strong critical thinking and creative problem solving skills
  • Ability to present to various groups of individuals including C-suite level executives
  • Proficient with Microsoft Office programs
  • Knowledge of medical/pharmaceutical terminology a plus
  • Excellent oral and written communication skills as well as personnel management/interpersonal skills required
  • Willingness to travel up to 50% of the time including overnights

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

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