Team Lead, Service Coordinator

10 hours ago


Victoria, United States Gulf Bend Ctr Full time

Team Lead, Service Coordinator

POSITION TITLE: Service Coordinator Team Lead

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $20.00/hr EEOC CODE: Professional FLSA STATUS: Non-exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm, with some variation to meet job requirements and customer needs

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university OR an associate degree in a social, behavioral, human service, or health related field, including psychology social work, medicine, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; OR a high school diploma or a certificate recognized by a state as equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

ESSENTIAL FUNCTIONS and DUTIES:

1. Provides initial and ongoing training/coaching to the service coordinators and CSS per supervisory oversight.

2. Provides clinical support and guidance to team members (scheduled or as needed) by supervisory oversight.

3. Assist Service Coordinators in scheduling annuals, quarterlies and contacts to adhere to TAC and Gulf Bend Center policy.

4. Assists with program planning and development as delegated by Manager of IDD. Provides insight to determine successful caseload assignments.

5. Monitors and evaluates the productivity and quality of direct reports and conducts audits to ensure compliance in accordance with the HHSC contract, Medicaid Rule, and Center policy. Reports findings to Manager of IDD with a solution-oriented focus.

6. Responsible for providing service coordination to assigned caseload by assessing needs and desires, developing person-centered plans for services and supports, monitoring outcome-focused services, and providing crisis management and prevention.

7. Facilitate team meetings as directed by Manager of IDD.

8. Approval of team members' timesheets, leave requests, and schedules per policy is 100% compliant.

9. Completes performance appraisals, monthly supervisions, and corrective actions for direct reports in compliance with Center policy.

10. Participates in the interview/selection process of new employees for the positions supervised.

11. May perform other work duties as assigned by Manager of IDD.

12. Uses the trauma informed approach when providing services and working with others.

* Understands the Three E's of trauma-informed care.
* Understands the Four R's of trauma-informed care.
* Understands the six key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university OR an associate degree in a social, behavioral, human service, or health related field, including psychology social work, medicine, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; OR a high school diploma or a certificate recognized by a state as equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

Preferred: BA/BS/RN/AAS: at least 1 year experience in providing mental health or intellectual disability services to adults, children or adolescents.

DEGREE AND/OR CERTIFICATION REQUIRED:

* BA/BS or Registered Nurse in the State of Texas -or- AAS in field specified above -or- HS Diploma/GED equivalency as specified above.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job: Light lifting, under 15lbs., Light carrying, under 15lbs., Straight pulling, Simple grasping, Walking, Standing, Sitting, Climbing stairs, Operating office equipment, Operating motor vehicle, Ability to see, Identify colors, Hearing (with aid), Ability to write, Ability to count, Ability to read, and Ability to tell time

Work site and environmental conditions that apply to this job: Travel by car 20% of time, Outside, Inside, Working closely with others, and Working alone.

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS:

* Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
* Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
* Must complete all training requirements prior to the due date. Attend required training and consortia meetings. Relias training and any other training required for the role is 100% compliant.
* Safe driving record as defined by Gulf Bend Center.
* Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



  • Victoria, United States Jason's Deli Full time

    Jason's Deli - 5301 N NAVARO ST [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery orders;...


  • Victoria, Texas, United States LEAD Staffing Full time

    Job DescriptionAs a Heavy Equipment Maintenance Specialist at LEAD Staffing, you will play a critical role in ensuring the safe and productive operation of our fleet of trucks and heavy equipment. Your primary responsibility will be to perform preventative maintenance services on a variety of equipment, including diesel and non-diesel vehicles.Key...


  • Victoria, Texas, United States Lead Staffing Full time

    Job OverviewLead Staffing is seeking a reliable and detail-oriented Environmental Services Technician to join our team at an environmental services company in Victoria, TX.Key Responsibilities:Clean up landfill areas while adhering to safety guidelines and protocols.Accurately record work performed and materials used.Requirements:High school diploma or...


  • Victoria, Texas, United States LEAD Staffing Full time

    Job DescriptionAt LEAD Staffing, we're looking for a skilled Heavy Equipment Technician to join our team. As a key member of our maintenance team, you'll be responsible for performing preventative maintenance services on a variety of heavy equipment, ensuring they're in top working condition.ResponsibilitiesPerform routine maintenance tasks, including...


  • Victoria, Texas, United States Jason's Deli Full time

    Job Summary: As a Restaurant Customer Service Team Member at Jason's Deli, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Your key responsibilities will include prioritizing work tasks, coordinating with co-workers, maintaining an organized system for takeout and delivery orders,...


  • Victoria, United States Wingstop Full time

    Wingstop - 5208 N Navarro St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Logistics Coordinator

    4 weeks ago


    Victoria, Texas, United States Jason's Deli Full time

    Job Summary:As a Delivery Driver at Jason's Deli, you will be responsible for ensuring the timely and accurate delivery of catering orders. This includes coordinating with Front of House employees to ensure seamless execution. You will also be responsible for maintaining the highest standards of food safety and customer service.Key Responsibilities:Deliver...

  • Kitchen Team Member

    18 hours ago


    Victoria, United States Jason's Deli Full time

    Jason's Deli - 5301 N NAVARO ST [Food Service / Line Cook / Prep Cook] As a Kitchen Team Member at Jason's Deli, you'll: Coordinate with other employees to ensure the production of accurate orders and maintain ticket times; Work across multiple positions and assist co-workers through high-volume periods; Work in a fast-paced environment while producing...


  • Victoria, Texas, United States Hospice of South Texas Full time

    Nurse Care Coordinator Job SummaryAs a Nurse Care Coordinator at Hospice of South Texas, you will be responsible for administering nursing care for clients of all ages in the inpatient center. Your primary functions will include coordinating care with the interdisciplinary team, patient/family, and referring Hospice of South Texas, as well as assuming...


  • victoria, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you'll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It's a lot of in and out of the truck, making deliveries, and...


  • victoria, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you'll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It's a lot of in and out of the truck, making deliveries, and...


  • victoria, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...


  • Victoria, Texas, United States Hospice of South Texas Full time

    Job Summary:As a Registered Nurse with Hospice of South Texas, you will be responsible for administering nursing care to clients of all ages in our inpatient center. You will coordinate care with the interdisciplinary team, patient/family, and referring hospice. Your primary functions will include assessing patients to identify their physical, psycho-social,...

  • PT Service Manager

    7 days ago


    Victoria, United States My Melrose Full time

    Job Type Part-time Description Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them to return.We appreciate the unique strengths and diversity of each individual, which makes us a great place to work and shop....


  • Victoria, Texas, United States Drive Line Service Full time

    Job Summary:Retail Merchandising Representatives are responsible for visiting various retail locations within a designated area to ensure that products are properly displayed and stocked. This is a flexible, part-time position that requires the ability to work independently and as part of a team.Key Responsibilities:Audit products and count inventory to...

  • Licensed Therapist

    3 weeks ago


    Victoria, United States TFI Family Services, Inc. Full time

    Job Description: Join a team dedicated to helping children and families thrive as a Licensed Therapist in our Family Preservation Services Program. Use trauma-informed practices to provide individual and family therapy in home, school, and community settings. Coordinate with public/private agencies and community partners to ensure timely and effective...


  • Victoria, Texas, United States FedEx Full time

    Job SummaryAs a Senior Service Agent at FedEx, you will be responsible for providing accurate information and assistance to customers. Your key responsibilities will include responding to inquiries, resolving problems, and selling company services. Additionally, you will perform administrative support functions necessary for efficient station operations.Key...


  • Victoria, Texas, United States Andy Mohn Insurance Agency Inc Full time

    Job DescriptionWe are seeking a highly motivated and friendly Insurance Sales Team Member to join our team at Andy Mohn Insurance Agency Inc in Victoria, MN. As an Insurance Sales Representative, you will be responsible for expanding our insurance sales team and working with our clients to provide them with the best possible insurance solutions.Key...

  • Product Coordinator

    3 weeks ago


    Victoria, United States INVISTA Full time

    INVISTA is looking for a Product Coordinator (MRP Controller) to join the Production Planning and Logistics team at their Victoria, TX site. This role is responsible for materials requirements planning from the vendor to final consumption and from the customer order to final fulfillment in the site process. Furthermore, this role will sometimes respond to...


  • Victoria, Texas, United States HexaQuEST Health, Inc. Full time

    Job Description:JOB SUMMARYThe Director of Rehabilitation Services is responsible for the development, planning, management, and operation of the organization's rehabilitation services programs, including physical therapy, speech therapy, occupational therapy, and cardiac rehab. The Director oversees staffing, scheduling, budget development and monitoring,...