Retrofits Manager

Job Type

Full-time

Description

Ipsen is a Drug Free Workplace
Ipsen is searching for a strategic, results-oriented leader to spearhead the growth and development of our retrofit business. The successful candidate will identify and pursue new opportunities, optimize existing processes, and build strong relationships with clients and partners.
In return we offer benefits day 1, generous 401k match, bonus opportunities, tuition reimbursement, paid time off and so much more.

Summary

The Manager of Ipsen Customer Service (ICS) Retrofits will be charged with leading a team of inside sales personnel to ensure the long-term serviceability of vacuum furnaces used in the aerospace, medical, and other key industries. As the leader of the Retrofit Sales team, the Manager of the Ipsen Customer Service Retrofits group will ensure timely responses to customers, negotiate pricing, terms, and conditions, manage customer expectations, and drive strategic and tactical changes to evolve the organization. This role ensures strong communication with Regional Sales Owners, Regional Service Managers, ICS department managers and executive leadership. High levels of communication and strategic planning with the ICS management team will be key to building the Ipsen Customer Service brand.

Essential Duties and Responsibilities

• Develop and implement overall strategy to improve the overall operability of the ICS Retrofits Group.
• Sets annual financial objective for retrofits group and works to ensure all financial targets are met, to include bookings, sales, margin, and EBITDA.
• Leads a group of team members overseeing the core functions of retrofits, to include project management, mechanical retrofits, electrical retrofits, and hot zones.
• Establishes annual KPIs and mentors and successfully leads the Retrofits team to achieve objectives as assigned on an annual basis.
• Work to streamline Retrofits proposal pricing and technical structure for a repeatable, consistent, timely and professional presentation.
• Collaborates with sales, marketing, engineering, manufacturing, and operations to respond to customer requests and market opportunities.
• Collaborate with engineering and operations to reduce lead times and improve product flow.
• Drive continuous improvement efforts and implement new and improved ways of doing business.
• Interface with customer regarding routine and critical requests, manages their expectations, and ensues satisfaction from the request for quote to shipment of the retrofit.
• Ensure timely turnaround of all quoting activity within the retrofits team.
• Hires, mentors and, if needed, administers performance counseling to direct reports. Ensures direct reports possess needed skills and knowledge to successfully perform essential duties.
• Maintain a high level of professionalism in the workplace and while representing the company in the community, at customer meetings, trade shows, presentations, and events.

Requirements

Knowledge, Skills, and Abilities

• Ability to travel up to 10% of the time, domestically and internationally as needed.
• Ability to review processes, recommend improvements, and carry out projects focused on streamlining of procedures within the department.
• Possess strong leadership skills; able to grow and develop talent, assess performance, and provide constructive feedback as needed.
• Ability to successfully market product/service features and benefits, negotiate pricing, discuss credit terms, and prepare sales order forms and/or reports as requested.
• Ability to read, analyze, and interpret customer specifications, technical procedures, and/or governmental regulations.
• Possess strong written and verbal communication skills.
• Possess high creative reasoning and attention to detail abilities.
• Possess strong problem solving and organizational skills.
• Knowledge of vacuum furnaces preferred, but not required.
• Ability to demonstrate solid business and financial acumen and understanding of Ipsen's markets and products.
• Knowledge of, or ability to learn, mechanical and electrical systems.
• Capable of creating strong, trustful, customer relationships.
• Ability to manage customer expectations for product lead times and retrofit scope.
• Good team player, with ability to collaborate in cross-functional teams to ensure consistent ways of working.
• Curious and open-minded, ability to drive change and continuous improvement.
• Understanding of commercial terms and industry standards.

Education and Experience

• Bachelor's degree in business, engineering, marketing, or technical discipline required.
• Master's degree in business, engineering, marketing, or technical discipline preferred.
• 2+ years of related experience in sales, product management or related technical field is required.
• Experience driving and implementing change in an organization preferred.
• 5+ years experience leading/managing teams in a commercialized work environment.
• Experience managing departmental P&L preferred.
• Experience preparing sales budgets, projections, and approving expenditures preferred.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to sit at a desk and use hands and finger dexterity.

2. Occasionally required to stand, walk, reach with hands and arms.

3. Occasionally required to lift up to 10-20 pounds.

4. Regularly requires close vision, hearing and talking.

5. Exposure to moderate noise level while in the office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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