Customer Success Manager CSM SAP Academy for Customer Success Atlanta HYBRID

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy. SAP is not offering relocation benefits for this role at this time. SAP is not offering current or future visa sponsorship for this role at this time. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. What You’ll Do As a CSM within the SAP Academy for Customer Success, you will be responsible to: Successfully complete a 10-month learn-apply program, including classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Enhance skills around your solution portfolio, managing customer retention, and driving value realization. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. CSM focus areas SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. S/4HANA Finance Finance & Quote to Cash (Q2C) Procurement SAP SuccessFactors (HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications. SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains. What You Bring 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. A cooperative and productive approach to working relationships, internally and externally. A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global network. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. About SAP Academy for Customer Success The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program, which will likely involve participants spending four weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. The in-person component is still in the planning phase; final details will be confirmed by the first quarter of 2026. During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. Vacation may not be approved during certain critical times of the program. #SAPNextGen #SAPAcademyforCustomerSuccess #SAPCSCareers Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a global footprint, focused on inclusion, health and wellbeing, and flexible working models. We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities. For accommodations or assistance during the application process, please email Recruiting Operations Team: Careers@sap.com. Compensation Range Transparency: SAP provides the annualized compensation range inclusive of base salary and variable incentive targets for the role. The targeted combined range for this position is 78,000 - 180,700 USD. The actual offer may vary based on factors such as education, skills, experience, and location. For more on SAP benefits and eligibility, please refer to the SAP North America Benefits page. AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to guidelines for ethical usage of AI in the Recruiting Process. Any violation may result in disqualification from the hiring process. Requisition ID: 437935 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr