Client Manager, Commercial Risk Management

Career Opportunities with Gibson Insurance AgencyA great place to work.Careers At Gibson Insurance AgencyCurrent job opportunities are posted here as they become available.JOIN THE GIBSON TEAM AND FIND YOUR EDGEAs an employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge.Our Core Values are lived in our business and our culture is fueled by them.Create a Great ExperienceDo the Right ThingPlay for Each OtherPursue GrowthOwn Your FutureThe Client Manager provides efficient, professional, and courteous service to our Commercial clients. In conjunction with the team, the Client Manager plans and executes an appropriate service plan for each client. He or she will build effective working relationships with each client in order to understand their commercial insurance needs. The Client Manager maintains a clear understanding and knowledge of the insurance marketplace and uses their skills to negotiate terms and pricing, and obtain appropriate coverage and/or program options. The Client Manager will coordinate with service and sales as appropriate to create a meaningful and impactful client experience.In this role, you will contribute to the team by:Working with the Risk Advisor, service team, and other internal departments to plan and execute risk management service strategy for each clientIndependently evaluating client’s current coverage programs and collaborating with the Risk Advisor/Client Executive to recommend market strategy and plan designManaging creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programsBuilding personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetingsAnalyzing risk, coverage, program structure and recommending options; executing coverage and program changesLeveraging insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as neededManaging time to prioritize workload, client service requests, and service needs on business processesCreating high-quality submissions for underwriters, engaging with clients and prospective clients on their exposures, coverages and program needs, assembling into submission package following best practicesCommunicating with underwriters on submissions and negotiating premium, coverage, and other terms on behalf of clientsEvaluating coverage, terms, and conditions of quotes received from underwriters; comparing quote options from multiple carriers and presenting coverage comparisons as requestedRemaining current on forms, coverage, insurance carriers, industry trends, and legislationMaintaining positive working relationship with insurance carriers, attending meetings and events as appropriate, and proactively learning about their products and underwriting approachesIdentifying and recommending additional products, services and coverage levels that enhance client programsParticipating in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.Communicating effectively with Account Managers and providing timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workloadDeveloping successful and effective working relationships with Risk Advisors, Client Executives, Account Managers, service team members, managers, carriers and members of other departmentsYou might be a great fit for this role if you:Thrive while juggling multiple project timelines simultaneouslyExcel at prioritizing competing demands and adapting quickly to internal and external requestsExcel at setting and meeting deadlines with both internal and external stakeholdersHave strong problem solving and critical thinking skills to resolve client issuesLove building personalized relationships both internally and externallyThrive in a fast-paced, team environment to meet client needsExcel at managing expectations with multiple stakeholders through the renewal processEnjoy putting the puzzle pieces together to execute the risk management planNaturally ask clarifying questions to dig to the root of the issueExhibit patience, determination, and persistence in troubleshooting client issuesEnjoy communicating internally & with clients via phone, email, and ZoomRequired:Must have 3+ years of experience in a similar role within the insurance, risk management industryProperty and Casualty licenseExcellent computer and office machine skills, specifically with Microsoft Office productsPreferred: Associates degree or some college, completion of INS designation. #J-18808-Ljbffr