BGSF | Head Concierge | houston, tx

2 days ago

houston, United States BGSF Full time

Commercial Concierge Manager

Location: Galleria area

Pay: $23.00 an hour DOE


**MUST HAVE COMMERCIAL LUXURY RETAIL EXPERIENCE**


Responsibilities

· Create and maintain relationships with tenants to assist with promotions, events, product launches.

· Work with Marketing Manager to form lasting and interpersonal relationships with local concierges to support Local and Drive Markets that visit the property.

· Form a relationship with all vendors, third parties and tenants to ensure success of Marketing programs.

· Attends on and off-site staff and tenant meetings.

· Share marketing initiatives and programming with the concierge staff

· Communicates with tenants on arrival of VIP guests to the district.

· Oversee all concierge services.

· Ensure coverage of the concierge desk by having open availability and making concierge schedule.

· Provides feedback to team members and identifies opportunities for training and improvement.

· Create the monthly schedule to ensure the concierge desk is constantly monitored.

· Coordinate supply order with Marketing Manager.

· Serve as an ambassador for the property and mentor concierge staff to the same standard.

· Welcome guests with an emphasis on fulfilling requests; following special handling instructions and adhering to established policies and procedures.

· Recite all information regarding District facilities, hours of operation, key personnel, special events and activities and functions.

· Handle telephone calls and email requests.

· Offer adequate directions to River Oaks District from any location.

· Assist in arranging for restaurant reservations and limousines as required by our guests.

· Provide information about local features such as shopping, dining, nightlife and recreational destinations.

· Receive deliveries as needed for management office, third parties and tenants if requested by Management.

· Handle guest problems or complaints in conjunction with management, keeping them well informed as to the problems and actions taken.

· Communicate to all support departments any necessary information or requests.

· Assist guests with parking and wayfinding.

· Speak clearly and communicate via radio to other staff members.


Qualifications

  • Prior experience in luxury hospitality, residential, retail or customer service operations.
  • Previous commercial experience
  • Tech savvy with ability to work on computers and iPads. Strong knowledge of Microsoft Office Software.
  • Flexible and able to work a variety of shifts, weekends and holidays.
  • Some College, degree preferred.

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