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Room Attendant

4 months ago

Charlotte, United States Grand Bohemian Charlotte Full time

Overview:

AN INSPIRING CAREER AWAITS YOU

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired

Our Grand Performers Receive Many Benefits Including:

  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Pet Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program


Responsibilities:
JOB SUMMARY

The successful candidate will be able to:

  • Provide a warm, welcoming room that creates a memorable first impression.
  • Systematically and methodically move through a room to ensure every space is attended to.
  • Work safely and be physically prepared to repeatedly bend to make beds and clean bathrooms, carry linens, towels, and trash and push and pull to vacuum.
  • Prioritize assignment for rooms not ready and early check-ins.
  • Read rooming list and know the procedures for various Marriott guests.
  • Previous cleaning experience preferred.
  • Conversational English beneficial.
CORE RESPONSIBILITIES
  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Maintain the integrity of the guests privacy, including confidentiality of personal information and key control
  • Bring all dirty linen from guest rooms to the laundry area to be washed
  • Transfer clean linen from the laundry room to the guest rooms
  • Remove trash from guest rooms and dispose of according to specifications
  • Make beds, dust rooms to include but not limited to furniture, fixtures, artwork, baseboards, and window sills, vacuum floors, clean bathrooms, empty trash and refresh towels according to the specifications outlined in the standard operating procedures
  • Place all items, including and not limited to furniture, throws, pillows, appliances, glassware, plates, silverware, bathroom supplies, and amenities in the proper location and to the specifications outlined in the standard operating procedure
  • Maintain organization and supply of cleaning products and linen
  • Maintain neat and orderly storage closets
  • Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
  • Work efficiently in order to meet daily requirements
  • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
  • Solve problems proficiently
  • Secure lost items according to the specifications
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned


Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Strong written, verbal, and interpersonal skills
  • Ability to follow instructions, prioritize and multi-task
MINIMUM QUALIFICATIONS
  • High school diploma, General Education Degree, or related training equivalent- required
  • Minimum of 6 months of relevant work experience in similar scope and title required
  • Ability to communicate in the English language preferred
SUPERVISORY RESPONSIBILITIES
  • None
WORK ENVIRONMENT
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
PHYSICAL DEMANDS
  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
  • Push, pull, and lift up to 50 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.