Customer Service Associate

6 days ago

Wytheville, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.


You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.


Job Duties and Responsibilities

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks and Responsibilities

Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:

  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

All candidates must have

  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment

Ideal candidates will have

  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • A desire to continually improve and an openness to being coached and developed

Whats in it for you?

  • Starting pay at $17.50/hr
    • An automatic promotion to level 2 that includes a 10% pay increase after 60 days
  • Opportunity is our greatest benefit
    • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
    • We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
  • Company-provided equipment
  • Extensive Benefits Package
    • Medical, Dental, Vision Insurance
    • Paid vacation and sick time
    • 401(k) Investments
    • Company-matched funds
    • Tuition reimbursement
    • Heavily discounted DISH, Sling, & Boost Mobile
      • 330 free channels including premiums
      • $5 monthly Sling Blue and Orange service
      • $10 credit per line (up to 5) for Boost Mobile

Salary Ranges

Compensation: $17.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

RequiredPreferredJob Industries
  • Other

  • PT Customer Service Leader

    7 months ago

    Wytheville, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Sales Associate

    1 week ago

    Wytheville, Virginia, United States Wal-Mart Stores , Inc. Full time

    At Wal-Mart Stores, Inc., we are committed to providing exceptional customer service and creating a positive shopping experience for our customers. We are seeking a highly motivated and enthusiastic Sales Associate to join our team as a Customer Experience Specialist. This is an exciting opportunity to work in a fast-paced retail environment and make a real...

  • Senior Customer Service Representative

    7 days ago

    Wytheville, Virginia, United States Food City Supermarket Full time

    Company OverviewFew things are as important to the success of Food City Supermarket as our customers. As a valued member of our team, you will play a key role in ensuring that every customer who walks through our doors leaves with a positive impression of our store and its staff.Salary: $45,000 - $60,000 per year (depending on experience)Job DescriptionWe...

  • Customer Service Associate

    1 month ago

    Wytheville, VA, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Maintenance Associate

    4 months ago

    Wytheville, United States Rural King Supply Full time

    Overview: About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural...

  • Wireless Customer Service Representative

    2 weeks ago

    Wytheville, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • FT Center Store Associate

    2 months ago

    Wytheville, United States Food Lion Full time

    Food Lion - USA-VA-Wytheville-1380 East Main St. [Retail Associate / Team Member] As a Grocery Store Associate @ Food Lion, you'll: Provide quality customer service within the Center Store (Grocery) Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent...

  • PT Sales Associate

    3 months ago

    Wytheville, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 208706_external_USA-VA-Wytheville Address: USA-VA-Wytheville-1155 N 4Th St Ste. 200 Store Code: Store 00093 Front End (7206046) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Retail Sales Associate

    1 week ago

    Wytheville, Virginia, United States Food City Full time

    Retail Sales Associate Opportunity at Food CityFood City, a leading retail chain, is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • PT Sales Associate

    3 months ago

    Wytheville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 208706_external_USA-VA-Wytheville Address: USA-VA-Wytheville-1155 N 4Th St Ste. 200 Store Code: Store 00093 Front End (7206046) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Wireless Customer Service Representative

    7 days ago

    Wytheville, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Sales Associate

    6 months ago

    Wytheville, United States Dutch Miller of Wytheville Full time

    No previous Automotive experience? No problem. Do you have Customer Service experience with the ability to learn new information quickly? How about a self-starter mentality? We are currently seeking motivated individuals to become Sales Associates at Dutch Miller.Previous Automotive experience is not required. We will train you to be a success and help you...

  • PT Center Store Associate

    1 week ago

    Wytheville, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 209062_external_USA-VA-Wytheville Address: USA-VA-Wytheville-1155 N 4Th St Ste. 200 Store Code: Store 00093 Grocery (7206029) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Center Store Associate

    3 months ago

    Wytheville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 209062_external_USA-VA-Wytheville Address: USA-VA-Wytheville-1155 N 4Th St Ste. 200 Store Code: Store 00093 Grocery (7206029) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Cart & Janitorial Associate

    3 months ago

    Wytheville, United States Walmart Full time

    Walmart - 345 Commonwealth Dr - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Sales Associate

    5 months ago

    Wytheville, United States Dutch Miller of Wytheville Full time

    No previous Automotive experience? No problem. Do you have Customer Service experience with the ability to learn new information quickly? How about a self-starter mentality? We are currently seeking motivated individuals to become Sales Associates at Dutch Miller. Previous Automotive experience is not required. We will train you to be a success and help you...

  • DISH | Wireless Customer Service Representative

    2 weeks ago

    Wytheville, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Fresh Food Associate>

    6 months ago

    Wytheville, United States Walmart Full time

    Walmart - 345 Commonwealth Dr - [Grocery Clerk / Deli / Bakery / Team Member / from $14 to $26-hr] - As a Fresh Food Associate at Walmart, you'll: Help customers find the products they are looking for; Ensure high quality products are available in deli, bakery, meat, and other departments; Pack ready-to-sell products in proper containers and stock displays;...

  • Customer Support Agent

    2 months ago

    Wytheville, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Support Agent

    2 days ago

    Wytheville, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...