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Business Office Manager

4 months ago

Wenatchee, United States Confluence Health Full time

Salary Range:
$32.67 - $56.63

Overview:

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts & Health Saving Accounts
  • CH Wellness Program
  • Paid Time Off
  • Generous Retirement Plans
  • Life Insurance
  • Long-Term Disability
  • Gym Membership Discount
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption Assistance
  • Shift Differential

For more information on our Benefits & Perks, click here

Summary:

The Business Office Manager-Payments oversees all payment posting and refund functions, vendor management, performance monitoring, and day to day operations of the payments department. The Manager will proactively work to identify gaps and inefficiencies in the payment and refund processes, develop strategies to improve efficiencies in the the workflows. This role develops and closely monitors key performance metrics to ensure departmental and organizational target goals are achieved and appropriately allocates resources to address deficiencies and delays in payment posting and refunds. Lastly, the Manager will develop collaborative relationships with Payer Representatives and third-party vendors to resolve payment errors.

Position Reports To: Revenue Cycle Director

Essential Functions:
  1. Responsible for daily supervision of employees including hiring, onboarding, managing work schedules, coaching, training, and delivering performance assessments.
  2. Oversees the departments new employee training and development program and coordinates ongoing educational opportunities based on needs.
  3. Establishes routine meetings/huddles and implements other creative strategies to ensure engagement and consistent communication with team members.
  4. Collaborates with the Director of Revenue Integrity and VP of Revenue Cycle to develop target goals, key performance metrics, plans and executes strategies to track progress, and conveys vision and action plan to team members.
  5. Develops, monitors, and addresses individual performance metrics to ensure all employees are efficient and compliant in meeting productivity standards.
  6. Maintain current and in-depth knowledge of government, commercial and third-party payer contracts to ensure refund processing meets established timelines.
  7. Collaborates with and directs functions of the Supervisors/Leads to ensure timely responses of communication work queues streamlining workflows, and timely problem resolution.
  8. Ensures coordination of workflows across teams through collaboration and ongoing communication with Revenue Cycle and Finance Leadership.
  9. Partners with third-party vendors to trouble shoot remits and electronic funds transfer.
  10. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Position Requirements:

Being fully vaccinated against COVID-19 is an essential requirement of working at Confluence Health. Religious and medical exemptions will be considered upon request.

Qualifications:

Required:

  • Bachelors in Business Administration or Equivalent.
  • Six (6) years experience in a Revenue Cycle role with at least two (2) years in leadership.
  • Advanced knowledge of Microsoft suite; Excel, Word, PowerPoint and Outlook.
  • One or more of the following certifications: AAHAM, CPB, CPC, CRCR or CHFP.
  • Demonstrated ability to build, develop and lead high performing teams to include cross-training and empowerment of individuals to meet quality and productivity objectives.
  • Ability to manage projects, investigate, analyze, and resolve issues at a high level.
  • Ability to demonstrate excellent organizational skills, with the ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail.
  • Knowledge of ICD, CPT, HCPC coding, ability to read EOBs, payment posting.
  • Excellent written and verbal communication skills and the ability to give presentations to all levels of internal and external.

Desired:

  • Bachelor's degree in Business or related field.
  • Experience in Payment Posting or Refund Specialist.
  • Experience with Compliance and/or in Coding.


Physical/Sensory Demands:

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

  • Walking O
  • Sitting/Standing - C
  • Reaching: Shoulder Height - O
  • Reaching: Above shoulder height - O
  • Reaching: Below shoulder height - O
  • Climbing - O
  • Pulling/Pushing: 25 pounds or less - O
  • Pulling/Pushing: 25 pounds to 50 pounds - O
  • Pulling/Pushing: Over 50 pounds - O
  • Lifting: 25 pounds or less - O
  • Lifting: 25 pounds to 50 pounds - O
  • Lifting: Over 50 pounds - O
  • Carrying: 25 pounds or less - O
  • Carrying: 25 pounds to 50 pounds - O
  • Carrying: Over 50 pounds - O
  • Crawling/Kneeling - O
  • Bending/Stooping/Crouching - O
  • Twisting/Turning - O
  • Repetitive Movement - F

Working Conditions:
Air-conditioned office setting and in home office setting.

Job Classification:
FLSA: Exempt
Hourly/Salary: Salary

Physical Exposures For This Position:

  • Unprotected Heights No
  • Heat No
  • Cold No
  • Mechanical Hazards No
  • Hazardous Substances No
  • Blood Borne Pathogens Exposure Potential No
  • Lighting Yes
  • Noise Yes
  • Ionizing/Non-Ionizing Radiation No
  • Infectious Diseases No