Field Service Manager

6 days ago

San Jose, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH. 

Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible.  This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement. 

Key Responsibilities:

  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures, and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues

Skills, Experience and Requirements

Skills and Qualifications:

  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely.  Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
  • Willingness to work flexible hours, including 45+ hours a week, including weekends

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

  • Field Service Manager

    6 days ago

    San Jose, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.Today, our brands include...

  • Field Service Manager

    3 days ago

    San Jose, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Field Service Manager

    7 days ago

    San Jose, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Field Service Manager

    5 days ago

    San Jose, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.Today, our brands...

  • Field Marketing Manager/ Field Marketing Program Manager

    2 weeks ago

    San Jose, United States PDSSOFT INC. Full time

    Field Marketing Manager/ Field Marketing Program ManagerLocation: RTP,NCDuration: Long TermJob Description:Field Marketing Operations SpecialistAs the Field Marketing Operations Program Manager for Cisco’s Collaboration Marketing team, you willensure memorable interactions and experiences for our customers partnering with sales-facing FieldMarketing...

  • Field Service Manager

    5 days ago

    San Jose, CA, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • DISH | Field Service Manager | san jose, ca

    4 days ago

    san jose, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Field Services Engineer

    3 weeks ago

    san jose, United States ClassOne Technology Full time

    Job Title: Field Service EngineerLocation: San Jose, CA, USACompany: ClassOne TechnologyAbout Us: ClassOne Technology is a leading semiconductor equipment manufacturing company known for our commitment to innovation and customer satisfaction. We pride ourselves on delivering top-notch solutions and exceptional service to our customers. We are currently...

  • Field Services Engineer

    3 weeks ago

    San Jose, United States ClassOne Technology Full time

    Job Title: Field Service EngineerLocation: San Jose, CA, USACompany: ClassOne TechnologyAbout Us: ClassOne Technology is a leading semiconductor equipment manufacturing company known for our commitment to innovation and customer satisfaction. We pride ourselves on delivering top-notch solutions and exceptional service to our customers. We are currently...

  • Field Service Engineer

    9 hours ago

    San Jose, United States Affinity Executive Search Full time

    Job description: Semiconductor - Field Service Engineering Technician - PVDSan Jose, CA RegionOverview:Our client is a leading provider of consumer, business-to-business, andindustrial digital imaging solutions to the United States, LatinAmerica, and the Caribbean markets.They are currently seeking a Field Service Engineering Technician fortheir...

  • Field Service Engineer

    4 weeks ago

    San Jose, United States HR Recruiting Services Full time

    Our client is currently seeking a Field Service Engineering Technician for theirSemiconductor business in San Jose CA to support their semiconductor equipment in the field. Candidates will perform technical support of the highvacuum equipment for PVD and related robotics. Responsibilities Monitor inspect setup calibrate and maintain semiconductorprocess...

  • Senior Field Operations Manager

    1 day ago

    San Jose, California, United States DISH Full time

    Job SummaryThe Senior Field Operations Manager is a key role in our team, responsible for leading all field operations and thousands of technicians across the country. We are seeking an experienced leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.About the RoleThis highly rewarding position offers a...

  • Field service Technician I

    2 weeks ago

    San Jose, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionField service Technician IUS-CA-San JoseJob ID: 32529Type: Full-Time# of Openings: 1Category: Field ServiceCA - San JoseAbout the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services,...

  • Field service Technician I

    1 week ago

    San Jose, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionField service Technician IUS-CA-San JoseJob ID: 32529Type: Full-Time# of Openings: 1Category: Field ServiceCA - San JoseAbout the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services,...

  • Texas Water Service General Manager

    6 months ago

    San Jose, United States California Water Service Group Full time

    California Water ServiceJob Description:California Water Service Group (CWSG) through its subsidiary, Texas Water Service Company (TWSC), is the majority owner of an independent Texas company, BVRT Water Resources Holding Company (BVRT Holdco). At a point in the future (estimated on or before 2031) CWSG will become full owner of BVRT Holdco and its six Texas...

  • Field Sales Manager

    1 month ago

    San Jose, United States Heilind Full time

      JOB SUMMARY   Imagine working for a Company that customers love doing business with! Advance your career with Heilind, whom customers voted The Best Electronic Distributor for the 6th straight year! Customers prefer Heilind more than 3 to 1 over our nearest competitors! (Source; Bishop & Associates, the interconnect industry's leading market research...

  • Field Service Engineer

    1 week ago

    San Jose, United States Alpha Source Full time

    Alpha Source, powered by Probo Medical is looking for a skilled Field Service Engineer with NucMedexperience based in Northern California and Northern California and the surrounding vicinities. We are the leading nationally scaled contract services organization specializing in imaging, biomedical and surgical repair, and maintenance solutions. Our unique 3F...

  • Field Service Manager

    1 week ago

    San Francisco, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionField Service ManagerUS-CA-San FranciscoJob ID: 32209Type: Full-Time# of Openings: 1Category: Field ServiceCA - San FranciscoAbout the Role Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic...

  • Field Service Technician II

    1 week ago

    San Jose, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionField Service Technician IIUS-CA-San JoseJob ID: 32530Type: Full-Time# of Openings: 1Category: Field ServiceCA - San JoseAbout the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon Solutions...

  • Field Service Technician II

    1 week ago

    San Jose, United States Disability Solutions Full time

    Field Service Technician IIUS-CA-San JoseJob ID: 32530Type: Full-Time# of Openings: 1Category: Field ServiceCA - San JoseAbout the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon Solutions America, an innovator of...