Digital Head of Product

1 day ago

West Chester, United States Comcast Corporation Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking an execution-focused Product Manager within our Payments team. This role will focus on building and managing traditional offerings (ACH, Credit, Debit, RTP, etc.), fast, or emerging payment rails, designing the product strategy, overseeing the buildout of products and processes, defining the target audience, and crafting the go-to-market strategy. The ideal candidate has successfully designed and executed product solutions in the Payments space, specifically b2b or b2c API payment platforms supporting card present and card not present for customer initiated and merchant initiated transactions. This includes understanding fundamentals in recurring payments, one-time payments, tokenization, regulatory compliance, network compliance, BSA/AML, risk, and operational challenges. You will join a payments team that deeply cares about driving progress through people who question assumptions, have strong judgement, execute fast, take ownership, act responsibly, help the team advance, and improve standards.

Job Description

Core Responsibilities

  • Strategic Leadership:

  • Own the product development and commercialization of Comcast's payment products.
  • Continuously evaluate and refine payment products to ensure they meet evolving business needs and regulatory requirements.
  • Champion a client-centric approach, ensuring all product development starts and ends with the client in mind.
  • Manage the entire product life cycle from ideation to planning, execution, and launch
  • Develop and define measurable value-based business cases for product roadmaps and innovation supporting strategic objectives

  • Operational Excellence:

  • Oversee performance of assigned payment products, ensuring smooth, secure, and transparent transactions.
  • Responsible for key product metrics to validate performance and alignment with defined business objectives
  • Ensure compliance of products with company and industry standards and policy
  • Define product success measurements along with socialization strategies to determine product performance
  • Run product grooming sessions to support product direction and value-based priority of features aligned across key stakeholders

  • Collaboration and Negotiation:

  • Operate cross-functionally and build strong partnerships both within Comcast and with external vendors to deliver excellent products and services
  • Facilitate negotiations with payment processors and financial partners, working closely with product, compliance, risk, and legal teams.
  • Conduct periodic product reviews with stakeholders, oversee regulatory compliance, and adhere to our operating model.
  • Align business drivers and goals with multiple product and experience businesses

  • Process Innovation:

  • Refine product lifecycle process
  • Define standard discovery, planning and feedback sessions to drive product roadmap
  • Foster a culture of continuous improvement with iteration, retrospectives, and direct communication.

Employees at all levels are expected to:

  • Lead with a Data-driven mindset with strong analytical and problem-solving skills.
  • Understand modern technologies and architectural patterns and how they can drive platform performance
  • Deliver results with cross-functional teams, and partner with and empower team members appropriately
  • Experience developing and driving key strategies that shaped an organization
  • Understand our Operating Principles; li>
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

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