Care Coordinator for Domiciliary Care

3 weeks ago

Conley, United States One Medical Full time

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.



One Medical’s High Risk team is looking for a Field Care Coordinator to support our patients with care outside of the traditional clinic setting - in their home and telephonically after an acute inpatient event and as part of routine primary care services. Reporting to the Manager, Tele-Assist Operations, Field Care Coordinators go into patients’ homes to facilitate telehealth visits with a provider in order to reach more of our patients where they live. This will include building a trusted and supportive relationship with the patient and their family, performing clinical assessments, assessing home safety, documenting medications and reviewing provider care plans with the patient. The work may also include supporting and facilitating access to community resources and service agencies necessary to promote patient health and well-being. You will also assist in teaching patients and family members to use technology to coordinate care with their care teams, as needed.

You have a passion for removing barriers to care and use your innovative problem solving skills to tackle various tasks and challenges resulting in a truly exceptional patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. Facilitate telehealth visits in a patient’s home, using technology to ensure the provider has a complete view of the living situation and to ensure the patient exam can be completed via video.
Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home and to ensure patients understand their care plan.
Clinical duties may include providing best in class telehealth set up services, performing and assisting with extended scope duties such as, but not limited to clinician guided physical exam, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, vitals
Coordinate care with patients, families and other outside care teams (specialists, home health, etc.) Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals. Assist patients with completion of applications for accessing eligible benefits and resources
Participate in the daily operations of the High Risk Care Team, such as answering incoming phone calls, responding to emails, facilitating supports for transitions of care services
Teach patients and family members to connect with their care teams via technology

At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience;
Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required
Spanish speaking is a plus
A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care
Experience facilitating access to community resources or social service agencies preferred
Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over zoom and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred
Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; Taking care of you today

Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Free One Medical memberships for yourself, your friends and family
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year

Credit towards emergency childcare
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based inAtlanta, Georgia. Flexibility to travel throughout the day to patient homes in the Atlanta area and work in a variety of Atlanta offices based on assignment. One Medical is committed to fair and equitable compensation practices:

25 per hour. The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and/or other applicable incentive compensation plans. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

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