Customer Service Rep

1 month ago

Ferndale, United States Rentokil Inc Full time
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period

For more information about our benefits, see below

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What is this role about?

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns.

What does a "Day-in-the-Life" look like?

Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

Here are a few more specifics of what life is like on the job:

•Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters

•Documenting customer information and call history information accurately for future reference

•Processing orders for new services requested

•Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers

•Preparing correspondence and coordinating with other functions as necessary to resolve issues

What do I need to be successful?

•Being a high school graduate/having a GED is a requirement

•Prior customer service/call center experience is highly desired, but not required

•You enjoy interacting with customers and providing great service

•You are good at solving problems and clearly explaining solutions

•You thrive in a face paced, high-volume environment

•You have strong communication skills - interpersonal and written

•You have basic computer skills including having worked with Microsoft Office products

•You can type 25+ words per minute

Why should I choose Terminix?

In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the Terminix Team.

•Comprehensive training, all paid by the company

•Very competitive compensation program

•Opportunities for advancement and career growth - including paths into management level roles

•Medical, dental and vision coverage + discounts on Terminix brands

•Short/long-term Disability and Life Insurance

•Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
  • 401(k) retirement plan with company-matching contributions
Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

California residents click here to review your privacy rights.

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

  • Customer Service Rep

    1 month ago

    Ferndale, United States Rentokil Inc Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and...

  • Customer Service Rep

    4 weeks ago

    Ferndale, United States Rentokil North America Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the worlds leading brands and serve...

  • Customer Service Representative

    2 weeks ago

    Ferndale, United States Rentokil Inc Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for ensuring high levels of customer satisfaction by responding to and resolving customer inquiries and concerns.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    2 weeks ago

    Ferndale, Michigan, United States Titan Technologies Full time

    At Titan Technologies, we are seeking a highly skilled and customer-focused individual to join our team as a Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 weeks ago

    Ferndale, Washington, United States Pilot Travel Centers LLC Full time

    Company OverviewPilot Travel Centers LLC is a leader in the travel center industry, dedicated to providing exceptional service and a welcoming atmosphere for all customers.Compensation:$20.45 / hourJob Summary:Are you enthusiastic about fostering teamwork, delivering outstanding customer service, and engaging with diverse individuals? Join our vibrant team...

  • Customer Service Representative

    2 weeks ago

    Ferndale, Michigan, United States Burger King Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Cashier to join our team at Burger King. As a Cashier, you will be responsible for providing exceptional customer service, managing transactions, and maintaining a clean and organized workspace.Key Responsibilities:Customer Service: Greet customers in a friendly and welcoming manner, respond to...

  • Customer Service Representative

    1 month ago

    Ferndale, United States City of Ferndale Full time

    The City of Ferndale's Department of Public Works is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role is essential in providing residents with timely and accurate information, processing service requests, and ensuring that all inquiries related to public works services are handled with the...

  • Automotive Customer Service Specialist

    3 weeks ago

    Ferndale, Michigan, United States Les Stanford Chevrolet and Cadillac Full time

    Job OverviewLes Stanford Chevrolet and Cadillac is seeking a skilled Service Advisor to enhance our dedicated team. As a family-owned business since 1968, we are committed to nurturing and developing exceptional talent. With a comprehensive range of GM vehicles, your opportunities for professional growth and success here are unmatched.Compensation: $70,000...

  • Customer Service Representative

    1 month ago

    Ferndale, United States City of Ferndale Full time $17 - $21

    Job DescriptionJob DescriptionThe City of Ferndale's Department of Public Works is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role is essential in providing residents with timely and accurate information, processing service requests, and ensuring that all inquiries related to public...

  • Automotive Customer Service Specialist

    3 weeks ago

    Ferndale, Michigan, United States Les Stanford Chevrolet and Cadillac Full time

    Job OverviewLes Stanford Chevrolet and Cadillac is seeking a skilled Service Advisor to enhance our dedicated team. As a family-owned business since 1968, we take pride in nurturing and developing exceptional talent. With a comprehensive range of GM products, your opportunities for growth and success here are unmatched. We offer competitive compensation that...

  • Automotive Customer Service Specialist

    3 weeks ago

    Ferndale, Michigan, United States Les Stanford Chevrolet and Cadillac Full time

    Position OverviewLes Stanford Chevrolet and Cadillac is seeking a skilled Service Advisor to enhance our dedicated team. As a family-owned business since 1968, we are committed to nurturing and developing exceptional talent. With a comprehensive range of Chevrolet and Cadillac vehicles, your opportunities for professional growth and success are...

  • Customer Service Liaison

    2 weeks ago

    Ferndale, Michigan, United States Kandiss Ecton - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Kandiss Ecton - State Farm Agent, you will play a vital role in building and maintaining strong relationships with our clients. If you are a people-oriented individual with excellent communication skills and a passion for helping others, this may be the perfect opportunity for you.Key...

  • Parts Sales Counterperson

    2 weeks ago

    Ferndale, Washington, United States Pape' Kenworth Full time

    Job DescriptionPape' Kenworth is seeking a skilled Parts Sales Counterperson to join our team in Fernvale, WA.Key Responsibilities:Provide exceptional customer service to internal and external customers, ensuring their parts needs are met in a timely and efficient manner.Utilize knowledge of parts inventory and computer programs to determine customer parts...

  • Customer Experience Associate

    2 weeks ago

    Ferndale, Washington, United States Haggen Northwest Fresh Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Coffee Connoisseur to join our team at Haggen Northwest Fresh. As a key member of our coffee bar team, you will be responsible for delivering exceptional customer service and preparing high-quality coffee beverages.ResponsibilitiesPrepare and serve coffee and specialty drinks to our customers,...

  • Service Manager

    2 weeks ago

    Ferndale, Michigan, United States Chipotle Mexican Grill Full time

    Job SummaryAs a Service Leader at Chipotle Mexican Grill, you will be responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served. You will also be responsible for training and leading a team of crew members to provide excellent customer service.Key ResponsibilitiesEnsure that all food is prepared and...

  • Express Service Writer

    6 days ago

    Ferndale, Michigan, United States Hodges Subaru Full time

    At Hodges Subaru, we're seeking a skilled Express Service Writer to join our team. As a key member of our service department, you'll be responsible for delivering exceptional customer experiences in our express service lane. Your primary focus will be on providing top-notch service, ensuring our customers feel valued and informed throughout the repair...

  • Express Service Writer

    4 months ago

    Ferndale, United States Hodges Subaru Full time

    Job DescriptionJob DescriptionAs an Express Service writer, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our...

  • Express Service Writer

    3 months ago

    Ferndale, United States Hodges Subaru Full time

    As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true...

  • Food Service Associate

    2 weeks ago

    Ferndale, Michigan, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food Service Associate to join our team at Compass Group Careers. As a Food Service Associate, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and safe work environment.Key ResponsibilitiesOperate a Point of Sale...

  • Express Service Advisor

    2 weeks ago

    Ferndale, Michigan, United States Hodges Subaru Full time

    About the RoleHodges Subaru is seeking a highly motivated and customer-focused Express Service Advisor to join our team. As an Express Service Advisor, you will be the first point of contact for our customers in the express service lane, providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesWrite service repair orders and minor...