Desktop Support Specialist

3 months ago


newark, United States Robert Half Full time

Required Skills:

• 5+ years of Desktop Technical Support or related experience.

• Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.

• Good understanding Office 365 Administration and support.

• Experience with Office 365 and Microsoft's Software/Applications.

• Ability to troubleshoot and configure hardware such as printers, laptops, etc.

• Confident and comfortable with client facing activity

• Management and/or troubleshooting of the following technologies:

  • Solarwinds
  • Kaseya RMM


Hardware Support:

  • Headsets
  • Docks/Monitors/etc.


O365 Administration and support:

  • User Management (Entra ID)
  • Exchange Management
  • Intune Device Management (AutoPilot/Lost Mode/Etc.)


Windows 10 and 11 Support:

  • Basic – Advanced troubleshooting
  • Drivers/OS Corruption, etc.


Mobile Device Support:

  • iOS troubleshooting
  • Hardware troubleshooting
  • Verizon/T-Mobile Portal


Additional Skills:

  • Patch Management
  • PowerShell
  • 8x8 Phone System
  • Azure Cloud Resources
  • Files
  • VPN


o Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.

o Experience with LAN/WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.



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