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Call Center Tech Specialist

4 months ago

Oklahoma City, United States Jasco Products Company, Inc. Full time

Jasco is looking for a Consumer Care Tech Specialist who wants to go above and beyond for our customers

Shift is 11:00am-8:00pm, Monday through Friday.

$16.50 - $17.00 per hour

Consumer Care Specialists serve our customers with excellence by striving to always exceed expectations while providing technical support for our products.
In this role you will handle phone calls from customers and help troubleshoot problems, answer general questions, and resolve all other consumer issues.
As a specialist you will receive training on all Jasco’s products; including things such as universal remotes, antennas, timers, and home automation devices.
Consumer Care Specialists also act as a platform for customers to give feedback about our products and help make improvements to products, packaging, and manuals.

Competencies: Action-Oriented, Being Resilient, Communicates Effectively, Demonstrates Self-Awareness, Quality of Work, Situational Adaptability




Qualifications

A high school diploma or equivalent is required.
A minimum of 1 year of previous customer service/call center experience is required.
Working knowledge of consumer electronics.
Ability to use Microsoft Excel.
Must be able to lift and carry products, chairs, returns, and office supplies as needed.



Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer