Pyramid Consulting, Inc | Technical Support – Senior Level | baltimore, md

2 weeks ago

baltimore, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Technical Support – Senior Level. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Hybrid). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-51704


Pay Range: $40 - $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Technical Support
  • Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
  • Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
  • Install, configure and maintain operating systems, software applications and peripheral devices.
  • User Assistance
  • Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
  • Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
  • Documentation and Knowledge Sharing
  • Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
  • Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
  • Continues Learning
  • Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions


Key Requirements and Technology Experience:

  • Key skills; Troubleshooting, Windows/Mac, Networking
  • High School Diploma, GED or equivalent certification
  • Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Client IT Support Professional Certificate can be advantageous
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Patience and ability to convey technical information to non technical users
  • Understanding of cabling (testing, running, repairing)
  • Flexibility to perform after-hours project work
  • Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
  • Knowledge of hardware components and basic networking concepts
  • Ability to work independently and as part of a team
  • Bachelor’s Degree
  • 5+ years of experience as an IT Professional
  • 2+ years of experience using Client Suite


Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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