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Field Service Representative

4 months ago

Rock Island, United States Comtech Telecom Full time
Field Service Representative (FSR) Computer Network Specialist

Full Time Regular

Rock Island, IL

ABOUT THE OPPORTUNITY:

Comtech Systems, Inc. (CSI) is looking for a Field Service Representative (FSR) to formulate and develop communications requirements and design standards. Provide operations and maintenance support satellite communication solutions support CONUS and OCONUS locations worldwide. Responsible for responsible for the setup, configuration, implementation, operations, management, troubleshooting and resolving customer technical problems. Provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring and terminal failure determination. Provide hardware and software installation and configuration support. Commensurate experience and education

ABOUT THE COMPANY:

At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce and market innovative products, systems and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world.

CSI is a leading provider of mission critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space. In order to help our customers, combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment. Comtech designs, develops, produces and markets innovative products, systems and services for advanced communications solutions. We are technology leaders in the markets that we serve and conduct our business through Government solutions. Our market segments consist of: Tactical Communications, Space & Component Technology, Mobile Datacom, and Cyber Security Solutions.

PRIMARY DUTIES:

All candidates will perform the following duties:
  • Formulate and develop communications requirements and design standards.
  • Provide operations and maintenance support satellite communication solutions support CONUS and OCONUS locations worldwide.
  • Responsible for responsible for the setup, configuration, implementation, operations, management, troubleshooting and resolving customer technical problems.
  • Provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring and terminal failure determination.
  • Provide hardware and software installation and configuration support.
SKILLS REQUIRED:

All candidates will have the following minimum skills:
  • Sound judgment and problem-solving skills
  • Customer-focused attitude, with high level of professionalism and discretion
  • Familiarity with MS Office suite
  • Excellent communication skills
  • Prefer candidates with a valid US passport.
  • The ability to obtain and maintain a security clearance at the level required by each assigned task.
CLEARANCE REQUIREMENTS:

Applicants must possess:
  • The ability to obtain and maintain a security clearance at the level required by each assigned task.
EDUCATION/EXPERIENCE REQUIREMENTS:
  • Bachelors Degree
  • 5 years experience as an FSR or related profession
  • In lieu of a Bachelor’s degree, candidate must have;
  • An associate’s degree plus 7 years of recent specialized experience,
Comtech offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
  • Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
  • STD, LTD, Supplemental Life insurance and AD&D
  • Comprehensive 401k plan and Employee stock purchase plan
  • Tuition Assistance
  • Vacation, Personal and Sick time
  • 10 paid holidays
  • Bereavement and jury duty leave


CSI is a wholly owned subsidiary of Comtech Telecommunications Corp. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.