Digital Analytics Manager, Hybrid

1 week ago

Hopkins, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. 

The Digital Analytics Manager is a seasoned professional with a proven track record; a driven self-starter, problem solver, and someone who is passionate about creating remarkable digital experiences driven by digital insights.  This person has hands-on experience using digital analytics tools to perform analysis and identify behavior insights, a solid ability to tell data stories, and a background in designing tracking requirements to answer future business questions.  We’re a team of 30+ in the US with global and consulting partners, which presents a lot of opportunity for collaboration. We partner closely with other groups in the Optum Consumer Experience, Data & Analytics (CXDA) team and lines of business to measure the effectiveness of digital properties used by millions of customers.

We seek to promote the fair treatment and full participation of all people, particularly groups who have historically been underrepresented or subject to discrimination based on identity or disability.

Primary Responsibilities:

  • The position requires extensive experience in digital analytics, relationship and consensus-building skills, and proven ability to think strategically in the complex and evolving healthcare environment
  • Partner with stakeholders to develop measurement frameworks that align to organization key performance indicators
  • Ensure that measurement solutions adhere to organizational priorities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry. 

  • 3+ years of digital analytics experience working with large, distributed teams
  • Demonstrated experience utilizing the Adobe suite of web analytics products, or Google Analytics
  • Demonstrated experience in managing the analytics lifecycle, including testing methodologies
  • Experience with MS Office tools (Excel, Word, PowerPoint)

Preferred Qualifications:

  • Partner with stakeholders to develop measurement frameworks that align to organization key performance indicators and tie to business impact/ROI
  • Act as a subject matter expert on best-in-class digital analytics and optimization, consulting with stakeholders to enable the best possible view to member behaviors
  • Support product teams with ad hoc and recurring reporting, as well as deep dive analysis to answer key business questions
  • Present findings to product owners and senior leadership, including insights into key behaviors and actionable recommendations based on quantitative and qualitative analysis in collaboration with other data teams
  • Actively identify and participate in driving increased data quality and efficiency improvements, standardizations, and business system enhancement
  • Gain an in-depth knowledge of Optum website architecture, KPI’s and customer goals
  • Manage customer expectations appropriately and keep projects on schedule and within scope
  • Manage multiple projects, with multiple remote teams, at a time
  • Provide regular status updates to the leadership and quickly escalate potential issues

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance. 

UHG Benefits  

Benefits pricing

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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