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ACCOUNT SUPPORT FIELD ENGINEER/ TSC/Public Sector
4 months ago
Experis IT ManpowerGroup has partnered with a leading Information Technology organization in the Los Angeles, CA area for a Contract to hire ACCOUNT SUPPORT FIELD ENGINEER role to assist their team. This is an on-site role.
Industry: Information Technology
Title: ACCOUNT SUPPORT FIELD ENGINEER
Location: ONSITE– (Los Angeles, CA)
Duration: 24 months
Shift: M-F 8am-5pm
Pay range: $45-$55 per hour.
Job Description
Security Cleareance required : TS/CSI
Responsibilities:
• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide break/fix support including component replacement, hardware troubleshooting, and operating system installation.
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Requirements:
• Must have a basic understanding of Storage theory, Server layout and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels.
• Teamwork and interpersonal skills
• Willing to travel locally, state-wide, or regionally as required
Experience & Education:
• Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
• Ability to operate manual and power hand tools
• 3 – 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Linux, Virtualization and Windows Server experience a plus
