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Service Working Lead

2 months ago

Bee Cave, United States Johnson Controls International Full time

HVAC Service Working Lead

  • Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us.

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer:

  • Competitive salary

  • Paid vacation/holidays

  • Comprehensive benefits package

  • On the job/cross training opportunities

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

What you will do 
Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.  

 

How you will do it 

Under the direction of the Branch Service Manager or Metro General Manager:

  • Adheres to goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.  

  • Drives L&M and PSA growth through union-represented service team members.

  • Leads the execution efforts of assigned Service business to include warranty-related customer issues. 

  • Responsible for maintaining fleet and tools inventory. 

  • Uses JCI Electronic Platforms to ensure consistency in performance of leading, lagging metrics and financial outcomes.

  • Reviews and makes recommendations on all L&M and PSA quotations. 

  • Reviews Technicians weekly time & expense.

  • Responsible for forecasting and performance of accounts payables/receivables. 

  • Responsible for recommending and maintaining appropriate staffing levels to accommodate existing and new business needs.

  • Responsible for on-boarding and training of new employees as well as the day-to-day performance of the union-represented service team members, assists in the conducting of performance reviews, and resolution of performance issues with the guidance of assigned Branch Service Manager or Metro General Manager.

  • Responsible for safety performance and program compliance. 

 

What we look for 
 Required 

  • Technical school training or equivalent experience in commercial building or industrial HVAC.

  • Three or more years of supervisory experience in a similar service deliverable environment. 

  • Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. 

  • Strong ability to lead through a centralized back-office matrix environment.

  • Strong interpersonal, customer service, negotiating skills. 

  • Demonstrated competence in writing and verbal communication skills.  

  • Basic financial accounting experience.  

  • Demonstrated proficiency in MS office products and basic Windows environment. 

 

Preferred 

  • Diploma in Electronic or Mechanical Systems. 

  • Two or more years apprenticeship diploma.

  • Two years prior experience in the HVAC or building controls industry.  

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.