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Service Advisor

4 months ago

Beverly, United States Kelly Ford Full time
Job Summary:
Kelly Ford in Danvers, MA is seeking a motivated and customer service-oriented individual to join our team as a Service Advisor. In this role, you will be responsible for providing exceptional customer service and serving as a liaison between our service department and customers. You will play an integral role in ensuring customer satisfaction and promoting the growth and reputation of our dealership.

Compensation & Benefits:
This is a full-time, individual contributor role with a competitive salary of $65000 to $100000 per year. Additionally, we offer a comprehensive benefits package including health, dental, and vision insurance, paid time off, and a 401k plan.

Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Schedule and coordinate service appointments based on customer needs and availability of technicians
- Communicate with customers regarding the status of their vehicle and any recommended services
- Provide accurate estimates for service repairs and obtain approval from customers
- Monitor work orders and ensure timely completion of services
- Effectively resolve any customer concerns or complaints
- Keep detailed records of customer interactions and service orders
- Collaborate with technicians to ensure quality and timely service
- Work in accordance with dealership policies and procedures
- Maintain an up-to-date knowledge of product information, promotions, and policies
- Continuously strive to meet and exceed customer satisfaction goals

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the auto industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work well in a fast-paced and team-oriented environment
- Professional appearance and demeanor
- Knowledge of automotive technology and terminology
- Proficient computer skills
- Valid driver's license and a clean driving record

EEOC statement:
Kelly Ford is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.