Distributor Support Specialist

2 weeks ago

Burlington, United States 1975 EMD Millipore Corporation Full time
Work Location: Burlington, Massachusetts
Shift: No
Department: LS-SL-AEAD Distributor Support
Hiring Manager: Brendan Wall

This information is for internals only. Please do not share outside of the organization.

Your Role:

At MilliporeSigma, the Distributor Support Specialist will be responsible for ensuring each transaction is processed within MilliporeSigma guidelines, values, and customer specifications. The Distributor Support Specialist will learn and master several different skills sets as well as utilize excellent verbal and written communication skills. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility. Specific responsibilities include:

  • Produce work that is well-executed, accurate, and attentive to detail
  • Take ownership of all customer interactions to ensure best-in-class service
  • Respond to customer inquiries and resolve issues quickly, competently, and professionally
  • Enter internal and external customer orders and quotations received via all sales channels
  • Send documentation to customers
  • Solve situations related to orders, shipments, or other customer-related matters
  • Use Oracle, SAP, SFDC, and other applications that house customer information, policies, and procedures
  • Research and maintain customer account information within appropriate systems
  • Support company Distributor sales representatives in areas such as order placement, order status, and customer complaint issues
  • Collaborate with other internal and external departments to tackle escalated customer issues
  • Adapt quickly to frequently changing applications and departmental and divisional policies and procedures
  • Interact extensively in a team environment with peers to assist one another with orders and information
  • Work with supporting departments including Technical Service, Finance, Distribution, and Sales
  • Adhere to all ISO Certification, Sarbanes Controls and participate in Customer Service-related audits when called upon to do so

Who You Are

Minimum Qualifications:

  • High School Diploma or GED
  • 2+ years of Customer Service experience in an inbound call center or an account manager role

OR

  • Associates Degree in Business Administration, Commerce, or other Business Discipline

Preferred Qualifications:

  • Strong knowledge of MilliporeSigma's organizational structure, business practices, and customer base
  • The ability to serve as a role model for MilliporeSigma's values and best-in-class business practices
  • Ability to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism
  • Strong interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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