Passenger Services Representative

2 weeks ago


Anchorage, United States Holland America Line Careers Full time

Passenger Services Representative

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Rail Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We believe travel has the power to open minds and build connections. In this role, you will share your knowledge as the Rail Division's Traveling Concierge, sharing all the amazing tours and features of our land-based operations in Denali National Park and Anchorage.

Responsibilities

* Performs a variety of entry-level sales tasks.
* Regular entry of tours into a POS (point of sales) system.
* Routinely presents information for up to 88 guests at a time on a microphone.
* Reconciles and reports on daily sales activities.
* Assists with passenger loading and unloading.
* Assists with Food & Beverage operations when needed
* Answers general inquiries from customers, employees, and management.

Requirements

* Some experience in positions involving customer service is normally preferred for this job.
* Must pass a pre-employment background check.
* Minimum age of 18 years is required to reside in company housing, where available.
* Participates in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
* Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
* Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
* Dedicated commitment to a diverse, equitable, and inclusive work environment.
* Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:

* Must be able to lift 50 lbs.
* Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
* Ability to work in a fast-paced environment with multiple tasks and external influences.
* Ability to work independently with minimal supervision while achieving daily goals.
* Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
* Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

* Travel - FREE CRUISE AFTER YOUR FIRST SEASON
* Reward for Referral Program
* Experience - Of a lifetime
* Rewards & Incentives
* Community Service
* Employee Activities
* Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.



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