Membership and Gifts Coordinator

Position Description
JOB TITLE: Membership and Gifts Coordinator
REPORTS TO: Chief Advancement Officer
STATUS: Full Time

General Description:
This position plays an important role in supporting the Museum's efforts to advance its mission.
With a primary focus on administering memberships and contributions, the Development
Associate performs a variety of tasks in a fast-paced, busy environment and is a valued
member of the Advancement team.
Responsibilities:
• Conduct tasks and processes that steward, renew and retain the museum's 2,000+
member households. Report on membership and gift statistics and help guide the
contributed revenue effort toward growth in engagement and participation.
• Process member and donor contributions within one week of receipt. Enter gifts in Altru,
the museum's donor database, and run the daily cash receipts journal. Prepare thank
you letters, membership cards, and a variety of other correspondence to steward donors
in their support of the museum.
• Serve as the primary point of contact for members and donors, providing great customer
service and responding to all member questions and requests for information within 24
hours.
• Perform data entry tasks and list updates in the database, as assigned by the Database
Manager. Ensure accurate data entry and a clean database. Crosstrain with the
Database Manager and be ready to step in on a variety of processes.
• Assist the Chief Advancement Officer with a variety of administrative tasks including
correspondence, scheduling meetings, tracking donor activity and interactions, taking
meeting notes, and administrating the department budget.
• Using Asana project management software, plan and implement a series of activities in
support of the museum's annual fund and year-end giving drive and other projects as
assigned.
• Help convert museum visitors to members with onsite and online communications
strategies. Work with frontline visitor service and retail staff to invite visitors to become
members, providing materials and talking points as needed. Plan member events, draft
messages for members for the museum newsletter, and develop other creative
strategies to bring in new members.
• Serve as the Member Center receptionist (located at the Victorian), greeting visitors and
providing refreshments or information.
• Coordinate mail delivery and pick-up with the Admin Office, being sure that all mail is
posted each day and facilitating interoffice mail delivery. Keep an inventory of supplies
on hand for the department's use in the Victorian. Manage the inventory and purchase of
letterheads, envelopes, stationery, and office supplies, as needed.
• Demonstrates knowledge of the Museum, its mission, collections, programs, and
operations.
• Support and uphold organizational values of diversity, equity, and inclusion in all efforts.
• Other duties as assigned, including attendance at museum and advancement events
some of which occur after usual business hours.
Qualifications:
• Bachelor's degree or two years equivalent experience in an administrative role. Prior
office experience is essential. Membership, subscription, banking or similar experience a
plus.
• Effective written, verbal, and interpersonal communication skills.
• Ability to accomplish tasks with a high degree of accuracy.
• Strong sense of organization, planning, and time management.
• Experience working with Google, Microsoft, Zoom, and other software. Experience with
database or data entry work preferred.
• Must be able to work occasional evenings and weekends.
• Ability to work independently and as a team member.
• A high level of integrity, tact, and discretion is required to deal with confidential
information.

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