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LPN Call Center

4 months ago

Dayton, United States The Hospice of Dayton Full time

What You Should Know About the LPN Call Center Role:

* This position is PT day shift position, 7am-7:30pm, 2-12 hour shifts per week with 1 holiday rotation per year.
* This position is an on site position located at our Care Coordinator Center, Centerville OH:

Job Summary:

The Tirage-Call Center LPN will ensure that Ohio's Hospice patients and families will receive excellent service as clinical services are provided. Clinical services will be scheduled in a timely fashion according to the patient's plan of care - observing patient's continuity of care to achieve the desired outcome of comfortable and peaceful death for patients.

Essential Duties:

* Receives phone calls using appropriate customer service skills to ensure effective communication and triages calls by emergent need.
* Document activities carried out, changes in interventions completed and any observations made in the electronic medical record and synchronize this documentation in the Electronic Medical Record for each patient in a timely fashion, according to Ohio's Hospice standards to ensure quality communication with patient's Interdisciplinary Team; Proper synchronization will be performed by each employee according to Ohio's Hospice standards.
* Notifies the appropriate staff of the call immediately to ensure timely communication.
* Documents phone calls in the appropriate call log in a timely manner so that all staff caring for the patient has accurate information ensuring effective communication.
* Coordinates changes in the level of patient's care with schedulers and other services where appropriate.

Qualifications:

LPN's - Registered LPN with the State of Ohio without any board actions. Two years of acute nursing experience preferred.

* CPR Certified
* Certification in Hospice & Palliative Medicine (CHPN) preferred; required within two years of employment. (Eligible upon completion of 500 hours in last 12 months of hospice/palliative experience.)
* Computer skills sufficient to properly document services and care.

Benefits & Perks: your health and happiness matters We offer:

* Competitive Pay (we actually mean it)
* Competitive Health, Dental, and Vision Insurance
* Short- & Long-Term Disability
* Life Insurance
* Paid Time Off
* Matching Retirement Plans
* Tuition Reimbursement
* Preparation for certification and pay incentive on Hospice certification achievement
* Scrubs provided
* Organizational preceptor to assist with orientation and ongoing education
* Educational programs geared toward career advancement
* Career growth
* And much, much, more

Ohio's Hospice offers opportunity, advancement, and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are passionate about taking care of our patients and each other

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice.

Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.