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Chiller Service Technician
4 months ago
Company Summary
Our most valuable asset is the relationships we share with our employees. It is our purpose to provide a positive experience through the service and support of our team members for a healthy work-life balance. Join our growing team as a Chiller Service Team Leader.
Company Benefits
At Rasmussen Mechanical Services, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we provide Vacation & Holiday pay and Union Benefits which includes retirement and health coverage.
Job Overview:
The Chiller Service Team Leader is a Service Technician with extensive experience with Chillers of all makes and models. The Chiller Service Team Leader performs service calls as dispatched by their manager and/or Service Coordinator. The Chiller Service Team Leader will indirectly assist in the supervision, instruction, and training of field services personnel, as appropriate.
Responsibilities:
* Perform field service including but not limited to: Chillers/Boiler/Burner/HVAC installations, repair, service, and preventative maintenance.
* Maintain truck inventory to prevent unneeded trips for parts and ensure accuracy of inventory and billing.
* Maintain cleanliness and organization of company service vehicle. Coordinate with Warehouse/Shop Services to maintain mechanical condition of company vehicle by scheduling required maintenance and repairs.
* Fill out and turn in all paperwork in a timely manner. This includes:
* Daily time reporting
* Service Reports
* Material Check Out / In
* Daily Job Hazard Analysis
* Near Miss Reports
* Vacation/Sick/Time-Off requests
* Other reporting, as required
* Assist in identifying, organizing, and coordinating location workload, including scheduling and prioritizing of labor and materials. Work to meet committed completion schedules and profitability.
* Support company sales efforts including, but not limited to:
* Assist Sales in defining the scope of labor, materials, and equipment for repairs or replacements of equipment.
* Note additional repairs or suggested improvements on service report for Sales to follow up.
* Assist in developing and maintaining relationships with customers, product/equipment representatives and other third party vendors.
* Assist in fielding and resolving customer complaints or concerns.
* Be available to attend training programs, schools, seminars, etc. as requested by management.
* Maintain all appropriate state licenses including Continuing Education Classes/Credits.
* Manage and lead the on-site efforts of employees and sub-contractors in the safe, timely and efficient progress of work when assigned in a site supervisory role.
* Provide on-going training to other company team members and junior employees.
* Comply with all Rasmussen Mechanical Services Policies in the employee handbook, safety manual and customer site specific policies.
* Work with other Departments and Divisions, as needed.
* Out of town, weekend, holiday, after hours work may be required. Will be on a rotating On Call Schedule.
* Other duties as assigned.
Experience:
* Product/Process knowledge in the following areas:
* Chillers, Air handlers, rooftops, heat pumps, cooling towers, mini-splits and other HVAC equipment.
* Burners and Gas Train components
* Hydronic and steam boilers, boiler controls, hydronic and steam system components.
* Electrical components, including: motors, solenoids, relays, switches, etc.
* Mechanical fluid system components
* Three (3) to five (5) years of documentable mechanical/electrical troubleshooting.
Skills:
* Sound mechanical and electrical troubleshooting ability.
* Excellent oral and written communication skills.
* Self-motivated, extraverted, tactful, organized, results and goal-oriented professional.
* Driven by a desire to satisfy customers and provide a high level of customer service.
* Computer literate with good working knowledge of office products, equipment, and procedures.
* Great people skills to work closely with management, sales, purchasing, and other field personnel within the Company; as well as with vendors, customers, subcontractors, etc. outside the Company.
* A desire to continually learn new methods; accept, adopt, and apply new technology from internal or external resources and continually strive to identify safer and more efficient ways to perform existing processes.
* Challenge the status quo and motivate other team members, openly taking into account the ideas and suggestions of others and incorporating constructive suggestions into practice.
Education/Qualifications:
* High School Diploma or Equivalence.
* Professional and industry-specific certifications and licenses including:
* Universal Refrigerant Certification
Physical & Mental Requirements:
* Must be able to lift 50 lbs. regularly and 75-80 lbs. occasionally.
* Type / hear / see / speak English clearly.
* Must be able to read / write / spell / calculate.
* Must be able to understand and follow written instructions, communicate effectively orally and written, and must be able to listen effectively.
* Must possess prioritization / organizational / multitasking / stress management skills.
* Must possess a valid drivers license.
* Must pass pre-employment drug screen.
