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Guest Services

4 months ago

Tallahassee, United States Oakview Group Full time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere

This role will pay an hourly wage of $12.75.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

close date 12.31.24

About the Venue

The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men's and Women's basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes. You can learn more about our venue at tuckerciviccenter.com.

Responsibilities

* Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
* When gates open, welcome our fans with a great smile and helpful attitude
* Scan event tickets ensuring that the proper ticket is being used to gain entry
* Assist fans in locating their ticketed seats
* Being alert and proactive to potential hazards and reporting incidents when they occur
* Monitor your assigned area for issues and opportunities to make lasting memories for our fans
* Respond to all guest concerns/complaints promptly and in a professional manner
* Assist guests in ADA accessible seating sections
* Enforce all building policies and procedures to ensure a safe environment for all guests
* Manage the foot traffic flow of large crowds
* Check identification of guests to verify age requirements for purchase of alcohol.
* Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency

Qualifications

* Experience in a hospitality or entertainment environment is preferred
* You must love working with and helping people.
* Ability to stand for long periods of time.
* You must be able to maintain a POSITIVE attitude while handling difficult situations.
* Flexible schedule: Availability to work a majority of home basketball games. Weekend availability is needed.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.