Member Services Representative

1 week ago

Carnegie, United States VBA Full time
Are you looking for a dynamic position in a growing organization? Are you a people-person who thrives on cultivating new relationships over the phone and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you.

As a full-time, Member Service Representative, you are a vital resource to our customers -- troubleshooting complex member questions, responding to member concerns and educating members on their benefit plan. For success in this position, you must have the ability to multi-task, be dependable, and possess top-notch communication skills. Additional opportunities are available as we expand our network, depending on your positive contributions and ability to adapt to change.

ESSENTIAL JOB FUNCTIONS
  • Serve as the first point of contact for member issue escalation and resolutions
  • Respond to member requests via phone, email, and fax
  • Explain the member's customized benefit plan, as authorized by each individual group
  • Act as a liaison for member issues including benefit eligibility, claims questions, and customer satisfaction
  • Provide education and orientation of our website to members
  • Work with Manager of Member Services to ensure proper customer service is being delivered
  • Performs other duties of a clerical nature as assigned or required

*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.

Requirements

QUALIFICATIONS
  • WORK EXPERIENCE: at least one (1) year of full-time customer service experience; experience in a call center environment is preferred
  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
  • Must maintain a residence in Pennsylvania throughout employment.

KNOWLEDGE, SKILLS AND ABILITIES
  • Proficiency in written and verbal English
  • Ability to work independently with minimal supervision
  • Ability to remain calm and diffuse difficult situations
  • Ability to influence and effectively communicate with diverse personalities
  • Effective oral and written communication skills with internal and external clients
  • Strong analytical, problem solving and decision making skills
  • Effective organizational and time management skills
  • Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
  • Considerable knowledge of MS Word and Excel

This is a full-time position. Days and hours of work are Monday through Friday 10:00 AM to 6:00 PM with occasional overtime.

This position is currently remote. Our office in Carnegie, PA will remain accessible for use as needed. Selected candidate will be required to complete training in-office for the first 3 weeks of employment and must be available to report to our office occasionally for team/company meetings.

Computer and software provided by VBA. Employee must have access to reliable internet connection and a quiet workspace.

Membership in OPEIU Local No. 457 is required.

Benefits

Starting pay rate is $18.00 per hour.

Full-time, permanent VBA employees receive an exceptional benefits package including:
  • Health and Dental benefits with minimal employee contribution.
  • Employer paid Vision, Short Term and Long Term Disability, and Life Insurance benefits. Vision plan offers generous allowances, no copays, and two materials per year for eligible employee and dependents.
  • 401k employer matching up to 6% following six months of service, vesting after five years of service.
  • Generous time off and leave package

  • Member Services Representative

    2 months ago

    Carnegie, United States VBA Full time

    Are you looking for a dynamic position in a growing organization? Are you a people-person who thrives on cultivating new relationships over the phone and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you. As a full-time, Member Service Representative, you are a vital resource to our...

  • Customer Service Representative

    3 days ago

    Carnegie, Pennsylvania, United States Walmart Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Walmart #5040. This is a full-time opportunity that requires standing for long periods of time.Job ResponsibilitiesProcess returns and refundsCarry out financial transactionsProvide excellent customer service, including smiling, greeting, and thanking customersCompensation and...

  • Area Sales Representative

    6 days ago

    Carnegie, Pennsylvania, United States Primo Water Full time

    Company Overview: Primo Water Corporation is a leading innovator in the hydration solutions space, dedicated to inspiring healthier lives through its products and services.We are seeking an exceptional Area Sales Representative to join our team, propelling our mission forward by leveraging sales expertise to deliver premium water and service solutions to...

  • Driver Trainee

    1 month ago

    Carnegie, United States Republic Services Full time

    ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...

  • Commercial Rear Load Driver

    6 months ago

    Carnegie, United States Republic Services Full time

    ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...

  • Store Detective

    4 weeks ago

    Carnegie, United States Giant Eagle Full time

    Job Summary Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. Job Description Experience Required: 0 to 1 year Experience Desired: Experience working in a retail grocery environment/law enforcement or security experience Education Desired: High school diploma or equivalent Lifting...

  • Experienced Diesel Mechanic

    6 months ago

    Carnegie, United States Republic Services Careers Full time

    ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...

  • Support Worker

    1 week ago

    Carnegie, Pennsylvania, United States Kaleidoscope Family Solutions, Inc. Full time

    Job Summary:Kaleidoscope Family Solutions, Inc. is seeking dedicated and caring Support Workers to provide home-based services to individuals with autism and intellectual disabilities.About Us:We are a community-based organization that partners with family members and existing providers to create individualized goals and improve life experiences for our...

  • Floater Pharmacist

    6 months ago

    Carnegie, United States Giant Eagle Full time

    Job SummaryAs a Floater Pharmacist, you will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient, team member and company outcomes. Job DescriptionExperience Required: 0 to 6 monthsEducation Required: Bachelors DegreeCertification or Licensing Required:...

  • Pharmacy Team Leader

    3 weeks ago

    Carnegie, United States Giant Eagle Full time

    Job Summary As a Team Leader Pharmacy, we will look to you to develop, lead and coach a service conscious pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient patientcare to achieve optimal patient, team member and company outcomes. Job Description Experience Required: 1...

  • Guest Services Staff

    5 months ago

    Carnegie, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present...

  • Personal Lines Insurance Specialist

    7 days ago

    Carnegie, Pennsylvania, United States Marthinsen & Salvitti Insurance Full time

    Insurance Representative Job OverviewWe are seeking a dedicated and passionate Personal Lines Account Representative to join our team at Marthinsen & Salvitti Insurance in western Pennsylvania.Job ResponsibilitiesThe successful candidate will be responsible for servicing personal lines clients from initial contact to renewal, including marketing renewals,...

  • Pharmacy Team Leader

    2 weeks ago

    Carnegie, United States Giant Eagle Full time

    Job SummaryAs a Team Leader Pharmacy, we will look to you to develop, lead and coach a service conscious pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient patientcare to achieve optimal patient, team member and company outcomes. Job DescriptionExperience Required: 1 to 3...

  • Pharmacy Leadership Training Program

    3 weeks ago

    Carnegie, United States Market District Full time

    Job SummaryAre you driven by a passion for helping others and eager to become the guiding force behind the Giant Eagle Pharmacy Team? As a Licensed Pharmacist, take the next step in your career journey and immerse yourself in our dynamic hands-on leadership training program, where you will cultivate the skills to lead, inspire, and coach a team committed to...

  • Pharmacy Leadership Training Program

    3 weeks ago

    Carnegie, United States Giant Eagle Full time

    Job SummaryAre you driven by a passion for helping others and eager to become the guiding force behind the Giant Eagle Pharmacy Team? As a Licensed Pharmacist, take the next step in your career journey and immerse yourself in our dynamic hands-on leadership training program, where you will cultivate the skills to lead, inspire, and coach a team committed to...

  • Pharmacy Leadership Training Program

    2 weeks ago

    Carnegie, United States Market District Full time

    Job SummaryAre you driven by a passion for helping others and eager to become the guiding force behind the Giant Eagle Pharmacy Team? As a Licensed Pharmacist, take the next step in your career journey and immerse yourself in our dynamic hands-on leadership training program, where you will cultivate the skills to lead, inspire, and coach a team committed to...

  • Pharmacy Team Leader

    3 weeks ago

    Carnegie, United States Giant Eagle Full time

    Job Summary As a Team Leader Pharmacy, we will look to you to develop, lead and coach a service conscious pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient patientcare to achieve optimal patient, team member and company outcomes. Job Description Experience Required: 1...

  • Pharmacy Team Leader

    3 weeks ago

    Carnegie, United States Giant Eagle Full time

    Job SummaryAs a Team Leader Pharmacy, we will look to you to develop, lead and coach a service conscious pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient patientcare to achieve optimal patient, team member and company outcomes. Job DescriptionExperience Required: 1 to 3...

  • Construction Project Manager

    4 weeks ago

    Carnegie, United States BluSky Full time

    BluSky Restoration?wants to hire YOU as a construction Project Manager for our Pittsburgh office. This position has a starting salary of $65,000 to $105,000 and a commission potential of $30,000 to $60,000, depending on experience!    What does a Construction Restoration Project Manager do?  They fix broken buildings!      Whether it's a broken...

  • Pharmacy Leadership Training Program

    3 weeks ago

    Carnegie, United States Market District Full time

    Job SummaryAre you driven by a passion for helping others and eager to become the guiding force behind the Giant Eagle Pharmacy Team? As a Licensed Pharmacist, take the next step in your career journey and immerse yourself in our dynamic hands-on leadership training program, where you will cultivate the skills to lead, inspire, and coach a team committed to...