Member Service Staff

4 days ago

Elk River, United States YMCA Twin Cities Full time

Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day operations of the front desk.

The Customer Service role will need to be self-motivated in engaging with our customers and build strong relationships. It will be critical for the Customer Service staff to be organized to be able to take time to listen and chat to our customers before/after group fitness classes and exercise and via phone, as well as ensuring you are still able to get the administrative work accomplished. The Customer Service staff will also assist with customer registrations, tracking, networking with existing customers as well as on-boarding new customer service staff. The Customer Service staff are high energy, outgoing and love to be busy. The Customer Service staff is the face of the YMCA of the North assisting customers with their accounts and providing service excellence

The salary for this position starts at $15.00 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary:

The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence.

2. Essential Functions:

* Provide excellent service to members, guests, and participants in the branch and on the phone.
* Create a high level experience for members, guests and participants through engagement and building a connection.
* Understand and enforce all applicable YMCA policies.
* Operate membership software and all necessary office equipment.
* Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
* Assist in the sale of YMCA programs, services and product to members, guests, and participants.
* Provide tours to prospective members.
* Responsible for maintaining towels at Member Services.

3. Relationships:

The position reports to the Front Desk Manager who reports to the Membership Director. The incumbent also receives direction from the Member Service Advisor. The incumbent interacts regularly with members, guests, and participants in an effort to provide excellent customer service and positively impact membership retention.

4. Qualifications:

Required:

* Excellent customer service, sales, problem solving, communication and interpersonal skills
* Computer knowledge
* Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
* Must be self-directed and motivated
* Ability to work with a diverse population and be inclusive to all
* Ability to multi-task

Preferred:

* Previous customer service experience
* Multilingual
* Knowledge of cash receipting
* High School Diploma/GED

5. Work Conditions:

* Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
* Ability to respond to emergency situation in a calm and efficient manner.
* Ability to work in a fast paced and changing environment.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

  • Member Service Staff

    4 days ago

    Elk River, United States YMCA of the North Full time

    Job Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to...

  • Restaurant Staff Member

    3 weeks ago

    Toms River, New Jersey, United States CHELSEA PIZZA Full time

    Job DescriptionWe are seeking a skilled and experienced individual to join our team at Chelsea Pizza as a Restaurant Staff Member. This role requires a deep understanding of the pizza business, with a focus on providing exceptional customer service.Company Overview: Chelsea Pizza is a well-established restaurant dedicated to serving high-quality pizzas in a...

  • Kitchen Staff Member

    7 days ago

    Elk Grove, California, United States Palermo Ristorante Italiano Full time

    Job DescriptionWe are seeking a dedicated individual to join our Palermo Ristorante Italiano team as a kitchen staff member. The successful candidate will be responsible for assisting in the preparation and serving of high-quality Italian dishes.About UsPalermo Ristorante Italiano is a family-owned Italian restaurant committed to providing exceptional dining...

  • Team Member

    3 weeks ago

    Elk River, United States Border Foods Full time

    Who wants FREE tacos?!At Border Foods, our purpose is to Make Lives Better and it is at the foundation of all that we do. We are proud of our family culture that develops people and provides career growth in pristine restaurants where people aspire to work, guests desire to dine... where Live Mas comes to life. Your role as a Team Member is to feed...

  • Kitchen Staff Member

    7 days ago

    Thief River Falls, Minnesota, United States Jerry's Bar and Restaurant Full time

    Join Our Dynamic Restaurant and Bar TeamWe are seeking a motivated and enthusiastic Kitchen Staff Member to join our team at Jerry's Restaurant and Bar, located in the scenic Northwest Angle, Minnesota. As a member of our culinary team, you will have the opportunity to work in a fast-paced environment, creating delicious dishes from our menu and contributing...

  • Staff Nurse

    3 days ago

    Black River Falls, Wisconsin, United States Staff Today Full time

    Job OpportunityWe are seeking a skilled Correctional Registered Nurse to join our team in Black River Falls, Wisconsin.About the JobSpecialty: CorrectionalDiscipline: RNDuration: 13 weeksHours per Week: 40Shift: 8 hours, daysEmployment Type: Local ContractCompany OverviewAt Staff Today, we strive to provide exceptional staffing services, fostering strong...

  • Restaurant Team Member

    5 months ago

    Elk River, United States Noodles & Company Full time

    Overview: Noodles & Company is more than fast food were a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). Were hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire every...

  • Food Service Ambassador

    3 days ago

    Elk River, Minnesota, United States Applebee's Full time

    About Us: Applebee's is a leading casual dining restaurant chain, known for its warm and inviting atmosphere. As an Applebee's Server, you will play a crucial role in delivering exceptional guest experiences, ensuring that our guests feel welcome and valued.Compensation: Our servers are paid $12-$15 per hour, depending on location and experience. This...

  • Food Service Team Member

    7 days ago

    Elk Grove, California, United States Chili's Grill & Bar Full time

    We are seeking a reliable and efficient Dishwasher to join our Heart of House team at Chili's in Elk Grove. As a key member of our kitchen staff, you will be responsible for maintaining the cleanliness and organization of our dining area by washing and sanitizing tableware, pots, pans, and cooking equipment.In this fast-paced environment, you will work...

  • Travel Nursing Position in Tennessee with Focus Staff

    1 week ago

    Fall River, Massachusetts, United States Focus Staff Full time

    We are seeking a skilled Travel Telemetry Registered Nurse to join our team at Focus Staff. Our mission is to provide exceptional healthcare services to patients across the United States, and we believe that our travelers are key to achieving this goal.About the JobThis is a travel nursing position in Bristol, Tennessee, with a contract duration of 13 weeks....

  • Guest Service Team Member

    2 months ago

    Elk Grove, United States Wingstop Full time

    Wingstop - 7440 Laguna Blvd Ste 116 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Elk Grove, United States Wingstop Full time

    Wingstop - 8447 Elk Grove Florin Rd Ste 50 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...

  • Food Service Staff

    1 month ago

    Toms River, New Jersey, United States Hillel Yeshiva Full time

    Hillel Yeshiva is seeking a friendly and reliable individual to join our lunch service team. The successful candidate will work Monday-Thursday from 11:00am-2:00pm and Fridays from 10:00am-12:00pm. Key responsibilities include providing excellent customer service, maintaining a clean and safe dining environment, and working collaboratively with our team to...

  • Member Services Representative

    1 week ago

    Fall River, United States Planet Fitness Inc. Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Member Services Representative

    1 week ago

    Fall River, United States Planet Fitness Inc. Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Member Services Representative

    1 week ago

    Fall River, United States Planet Fitness Inc. Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Member Services Representative

    1 week ago

    Fall River, United States Planet Fitness Inc. Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Member Services Representative

    4 days ago

    Fall River, United States Planet Fitness Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Member Services Representative

    5 months ago

    Fall River, United States Planet Fitness Full time

    As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...

  • Sales Floor Team Member

    3 days ago

    Elk River, Idaho, United States Walmart Full time

    At Walmart, we are committed to providing our customers with an exceptional shopping experience. As a Sales Associate, you will play a key role in achieving this goal by providing top-notch customer service and supporting the sales floor team.Key ResponsibilitiesSome of your key responsibilities will include:Assisting customers with their purchases and...