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Medical Receptionist, Clinic Support Center

4 months ago

Portsmouth, United States ConvenientMD Full time
Please note: This position works within our Clinic Support Center & requires team members to be in our Portsmouth, NH Corporate office. Our new office is located in Portsmouth's West End and offers free parking, a gym with Pelton bikes and showers, tea and coffee stations, as well as standing desks for each employee.

Who We Are

At ConvenientMD, we're on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Medical Receptionist in our Clinic Support Center, you will be the first touchpoint a patient has when they connect with our team for virtual care. Working alongside the clinical team, you will be responsible for greeting patients, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.

In addition to supporting our virtual patients, you will act as a resource to our in-person Medical Receptionists when they need support handling patient flow in their clinics, ensuring wait times remain manageable, even on busy days.

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply

Your Impact

  • Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance over the phone.

    • Serve as first touchpoint for patients seeing care, greet patients with a friendly and professional demeanor.
    • Register patients efficiently, ensuring completion of all required virtual forms with accurate information.
    • Assign patients to the correct virtual Provider.
    • Handle insurance and billing inquiries, providing clear and concise information to patients.
    • Aid ill or distraught patients as necessary and with available resources.

  • Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.

    • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.

  • Virtual Flow & Coordination: Collaborate with the healthcare team to ensure seamless patient flow and efficient operations, contributing to a positive and organized experience.

    • Answer and direct phone calls in a professional and timely manner.
    • Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
    • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.

  • Communication Hub & Support for Clinics: Act as a central communication hub between virtual and in-person receptionists, promoting a cohesive and coordinated patient care experience.

    • Monitor and proactively provide support to in-person Medical Receptionist in shared Teams channel.
    • Liaise between clinic and Clinical Support, providing load balancing support, ultimately ensuring patient wait time remains low both virtually and in-person.

  • CMD Technology & Offerings Expert:

    • Support remote Providers with logistics and technical difficulties.
    • Become familiar with scope of services provided at CMD and costs affiliated with all services.
    • Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability

  • Our Clinic Support Center is open from 6:00am-8:00pm EST. Shifts begin at 6:00am, 7:00am, and 7:45am.
  • Must be able to work 12-hour shifts in consecutive and or non-consecutive days:

    • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
    • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
    • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.

  • Flexibility to work nights, weekends, holidays.

Who You Are

  • Education: High School Diploma required. Please note, you will be asked to provide proof of this before you're able to start at ConvenientMD.
  • Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
  • Detail-oriented with excellent organizational skills. Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
  • Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
  • Technically savvy: Proficient with Microsoft Office Suite or related software as well as Zoom, which is used for virtual visits.
  • Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
  • Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
  • Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization.
  • Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

  • Medical Receptionist Certification.
  • Previous experience in a medical receptionist role or similar customer service position.
  • Familiarity with medical terminology and basic knowledge of insurance processes.
  • Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation.
  • Experience working with insurance billing and coding information.

Why ConvenientMD?

  • Collaborative team environment that encourages professional growth
  • Urgent care services at no cost to our team members and their families
  • Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
  • 401k match after one year of service
  • Access to our Primary Care (depending on location)
  • Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
  • Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.