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Patient Services Representative
4 months ago
Job Details
Patient Services Representative - Eye
Department: Ophthalmology/Optometry - CPG
Usual Schedule: Monday-Friday, 8:00am-5:00pm
Regions:
On Call Requirements: None
Job Category: Clerical/Admin
Work Location: Outpatient Svcs at The Fields
Employment Type: Full - Time
Nursing Specialty:
Job Post ID: 41534
Secondary Job Category:
Experience Requirements: 3 - 5 Years
Weekend Requirements: None
Education Requirements: Associates Degree
Shift: Day
Location: Urbana, IL
Holiday Requirements: N/A
APPLY NOW
Check out this job opening for Carle Providers: Patient Services Representative - Eye Check out this job opening for Carle Providers: Patient Services Representative - Eye
Job Description
JOB SUMMARY:
The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.
EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field or Experience in Lieu of Education - Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree.
CERTIFICATION & LICENSURE REQUIREMENTS
Successful completion of medical terminology course within one (1) year of start date in position.
EXPERIENCE REQUIREMENTS
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
ADDITIONAL REQUIREMENTS
* Successful completion of medical terminology course
SKILLS AND KNOWLEDGE
Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
ESSENTIAL FUNCTIONS:
* Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
* Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
* Serves as a role model by conducting self in a responsible, professional manner.
* Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
* Successful completion of mandatory insurance training and ongoing competency refreshers.
* Competent to initiate and secure prior authorizations as needed.
APPLY NOW
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.
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