Customer Success Associate

2 weeks ago

Atlanta, United States Stryker Corporation Full time

Work Flexibility: Field-based

Sage Customer Success Associate

Who we want

* Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success.
* Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.
* Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
* Mission-driven salespeople. Fiercely intense representatives with an unparalleled work ethic and drive to live out their purpose of changing people's lives and making healthcare better.

What you will do

Assist in driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage.  In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base.

* Drive focus and targeted organic growth and accretive op margin performance across targeted legacy products
* Promote Stryker Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships.
* Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs.
* Responsible for meeting targeted objectives within an assigned geography.
* You are responsible for following extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advice on appropriate product selection, answer customer questions about product functionality and distinguish Sage's products from competitors.
* You will assist in hospital surveys and post-sale implementation and training including ensuring customer adoption and satisfaction.
* You focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service.
* May assist in preparation and operation of trade shows, conventions and clinical meetings.
* Keep Sales Leaders and Sales Representatives informed of territory and project progress regularly.
* Solves product problems for customers in an expeditious fashion.
* Must understand and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.
* Must adhere rigidly to all GMP policies and procedures as stipulated by the FDA and other governing bodies.

What you need

* Bachelor's degree required.
* 0-2 years professional experience.
* Excellent time management, project management, experience with reports and budget, and customer service skills.
* Must possess valid driver license in the state of residence and a good driving record.

Physical Requirements

* At times, may be required to move, set up and demonstrate products weighing up to 50 pounds - reach, push, or pull in order to accomplish job accountabilities.
* May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
* Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
* May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

Mental Requirements

* Strong interpersonal communication skills specifically relating to stress management, people management and conflict management.
* Exercise discretion and independence when applying professional expertise
* Must be able to possess written and oral communication / present to large groups of people
* Must be able to manage time and bring tasks through to completion with minimal supervision
* Must have the ability to prioritize work and keep detailed and confidential records
* Must possess unwavering ethics & integrity in a competitive and demanding work environment
* Excellent customer service skills

What We Offer

* A winning team driven to achieve our mission and deliver remarkable results
* Quality products that improve the lives of customers and patients
* Ability to discover your strengths, follow your passion and own your own career

Learn more about the Sage Infection and Injury Prevention Products:

www.sageproducts.com

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

  • Customer Success Specialist

    7 days ago

    Atlanta, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionPosition Overview: The Customer Success Specialist will support the Customer Success team by providing direct assistance to customers, responding to inquiries, and ensuring customer needs are met. This role is integral in the early stages of the customer journey, supporting onboarding, training, and initial troubleshooting. The...

  • Customer Success Manager

    1 month ago

    Atlanta, United States NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Location: Atlanta, GA is the Primary location. (Will consider candidates in...

  • Senior Customer Success Manager

    4 weeks ago

    Atlanta, United States Manhattan Associates Full time

    We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. The Customer Success Manager role is based...

  • Customer Success Associate

    6 months ago

    Atlanta, United States Stryker Full time

    Work Flexibility: Field-based Sage Customer Success Associate Who we want •Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success. •Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and...

  • Customer Success Expert

    4 days ago

    Atlanta, Georgia, United States RxVantage Full time

    RxVantage is a pioneering platform that revolutionizes how medical practices interact with life sciences resources and expertise, ultimately enhancing patient care. As a key member of our Practice Growth team, you will play a pivotal role in onboarding and supporting medical practices, ensuring seamless integration with our platform and long-term...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States SCHED Full time

    We're looking for a passionate customer advocate to join our Customer Success Team! This role is perfect for a current CSM (or Junior CSM) looking to step up into greater responsibility. You’ll have the opportunity to take ownership of key initiatives within Sched’s Customer Success function while leading by example in managing and expanding our growing...

  • Customer Success Manager

    3 months ago

    Atlanta, United States Flowable Group Full time

    Flowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...

  • Customer Success manager

    4 months ago

    Atlanta, United States Tech Stars Group LLC Full time

    About the job Customer Success manager CUSTOMER SUCCESS MANAGERJOB SUMMARY It is hard to find someone in todays world that hasnt been impacted by cancer. At OncoLens, we envision a world where every cancer patient has access to the best possible minds, therapies and innovations in care in time to make a difference. OncoLens has created an AI driven oncology...

  • Customer Success Manager

    2 months ago

    Atlanta, United States Incident IQ LLC Full time

    Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States Digital Route AB Full time

    The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models...

  • Customer Success Manager

    2 months ago

    Atlanta, United States DigitalRoute Full time

    The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...

  • Customer Success Strategist

    1 week ago

    Atlanta, Georgia, United States Katalon, Inc. Full time

    About the RoleKatalon, Inc. is a leading provider of quality management platforms that empower teams to deliver exceptional customer experiences faster and more efficiently. We're seeking an experienced Customer Success Strategist to join our team and help drive business growth.The ideal candidate will have a proven track record of building trusted...

  • Customer Success Manager

    5 months ago

    Atlanta, United States LanguageWire Full time

    Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. Since launch in 2019, we have experienced incredibly rapid growth. Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC...

  • Manager, Customer Success

    3 months ago

    Atlanta, United States Incident IQ LLC Full time

    Incident IQ Manager, Customer SuccessCompany Overview: Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how...

  • Customer Success Manager

    1 week ago

    Atlanta, United States City of Atlanta Full time

    Job Grade: G - 23Salary Compensation: $94,000 – $101,000 annually. Commensurate with experience.Position posted until filledGeneral Description and Classification StandardsUnder the direction of the Deputy Commissioner the Customer Success Manager assists with combining the City’s goals and customer’s goals to form a cohesive, data-led, and...

  • Customer Success Manager

    2 months ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. Since launch in 2019, we have experienced incredibly rapid growth. Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC...

  • Customer Success Manager

    2 months ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. Since launch in 2019, we have experienced incredibly rapid growth. Profitable from day one, weve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer Success Manager

    2 months ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer Success Manager

    1 month ago

    atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...